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Amenities, services & more
Reviews for C'Chocolat
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Display Alldessert(116) chocolate(105) waffle(37) recommend(31) sweet(27) hot chocolate(25) crepe(21) highly recommend(18) options(17) milkshake(16) quality(15) ice cream(14)We are chocolate lovers & we found a great place! I tried La Noisette & my daughter took Oreo cheesecake milkshake, both were very good. Maybe we should try salty options next time!
Très mauvaise expérience chez C'hocolat. Nous étions un groupe de 8 personnes, dont 4 jeunes enfants. Après être entrés & installés, les enfants ont commencé à passer leur commande. La serveuse a ensuite été vue en train de discuter avec la responsable, puis est revenue pour nous dire que, puisque c'était vendredi, il y avait un minimum de commande & que nous ne pouvions pas rester.
Aucune information claire ne nous a été donnée au départ, & nous avons ressenti un manque de considération envers les clients, surtout avec des enfants. On nous demande de quitter les lieux après avoir commencé à commander, avant même d'être servis - ce qui est totalement inacceptable.
L'organisation semblait désordonnée & l'attitude peu professionnelle. Nous avons eu l'impression de déranger plutôt que d'être les bienvenus.
Je ne recommande pas cet endroit, surtout pour les groupes ou les familles. Il y a de bien meilleures options ailleurs.
Mise à jour :
Suite à la réponse du propriétaire, je tiens à préciser que celle-ci ne reflète pas pleinement la réalité de notre expérience. Plutôt que d'adopter une posture défensive, une approche plus professionnelle aurait été de reconnaître le malentendu & de démontrer une volonté de s'améliorer.
La transparence, la responsabilité & le respect du client sont essentiels pour bâtir la confiance.
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Very bad experience at C'hocolat. We were a group of 8 people, including 4 young children. After being seated, the children had started ordering. The waitress was then seen speaking with the manager & later returned to tell us that, since it was Friday, there was a minimum order requirement & we could not stay.
There was no clear information provided at the beginning, & we felt a lack of consideration for customers, especially with children. We were asked to leave after beginning to order, before even being served - which is completely unacceptable.
The organization seemed disorganized & the attitude unprofessional. We felt more like an inconvenience than welcomed customers.
I do not recommend this place, especially for groups or families. There are much better options elsewhere.
Update:
Following the owner's response, I would like to clarify that it does not fully reflect the reality of our experience. Rather than taking a defensive stance, a more professional approach would have been to acknowledge the misunderstanding & show a willingness to improve.
Transparency, accountability, & respect for customers are essential to building trust.
This is a very unique experience. I'd consider it a dessert restaurant although there are some other options on the menu.
We had coffee, a latte, a banana biscoff roll & a cheesecake cup.
Everything was delicious & super sweet. We probably could had split the dessert but we wanted to try more.
On a attendu sans réservation environ 15 minutes : cela en a vallu la peine. Les portions sont très copieuses, le service excellent. Il y a des plats salés comme sucrés & des options sans lactose pour les intolérants. Franchement on va y retourner avec plaisir.
Really enjoyed this place! Great menu options, Portion sizes are good, service is great!
C'Chocolat might actually be the best dessert spot in Montreal. On top of all the dessert options, they also have chocolate based cocktails which are amazing. A great spot to finish the night on the sweet side.
I was looking for a dessert place online & came across this place. Went here with some friends, & got a brownie, ice cream, & the Rocky Mountain waffle. All of the desserts were delicious & they came out pretty quickly. They had a lot of chocolate options including fun-looking chocolate drinks & milkshakes. Would definitely come again.
I can't really rate the food because I only got the hot chocolate. I do wish they had more savory options on the menu to go along with the sweet. I got the vegan dark hot chocolate. It was great for me because I'm not a fan of really sweet hot chocolate. It came with an Oreo & it cost extra for marshmallows. Overall it's a great late night dessert option if you are craving something sweet.
So good! TONS of different options for chocolate desserts. The 70% chocolate desserts are to die for & the portions are ginormous. Highly recommend!
WAOOZAAA !! The best Hot CoCo I have had in ages !! They have many options starting from Classic all the way to FANCY-FULL-FILL-YOUR-STOMACH options. The presentation is wonderful & the the portion size is nice as well. The service was slow during our visit but I din't mind looking at other tables & having a mouth watering moment !
We visited this place after reading all the reviews, & they were all so correct! The desserts at this place are so good. The menu has so many different options to choose from & the service is also commendable. Would recommend getting Hot Chocolate & Black Jack!
My partner came & I arrived at C'Chocolat at 8:30 on a Saturday night, & while we were not expecting immediate service, we waited 20-ish minutes to have our order taken. The restaurant was rather full at the time, on staff were two more experienced waiters & a waitress who seemed new on the job. While the wait time is not the service staff's fault, it does show some mismanagement on the part of the management team as three servers does not seem like an adequate amount of staff on a packed Saturday night, especially if one is in training. The waitress who was new on the job took our order & asked us which type of sauce we'd like with our order & gave us options, we chose a sauce assuming that this was part of the meal. Later we came to find that this was an extra 1.50$ on our bill. While the sauce was good & we didn't mind paying the 1.50$ for the sauce, we had preferred if this extra charge was communicated to us, as we would not have had the sauce had we have known that it was an extra charge. I wish this business all the best, but we unfortunately did not have a great time.
If you love chocolate, you'll love it here. Lots of options, & really good portion size.