Carlos & Pepe's

Foodlover70

26 Commentaires

3.5

Carlos & Pepes was a restaurant my wife suggested so we went for lunch. Once we arrived, there was no wait & we were seated instantly. Service was acceptable but nothing out of the ordinary. We ordered Chicken Quesadillas & Chicken Fajitas, both very good & enjoyable. The setting is amazing; you feel that you are on vacation down south with all those colors. The decor is attractive even the door bathrooms have an interesting design. Recommended for the food & the setting.

Foodie

7 Commentaires

1.0

My boyfriend is an amateur of mexican food so we figured a nice change from 3amigos would be nice.

As we walk in the restaurant the guy at the front desk does not great us he takes the menus & starts walking towards the table. Right then I figured uhoh not very welcoming…

I had the mango chicken with rice the chicken was very poor in taste & the rice was very thick & did was fresh.

My boyfriend had chicken tacos his rice was as bad as mine. The salad was not fresh either, the chicken was not marinated either so no taste !! The hot sauce was not much of a hot sauce...He didn't eat his plate either…

Then I ask the waiter for the bill he does not even realize that we both did not eat our meals..
Our plates were full kind of hard to miss…
Does not even ask if everything was to our liking…he honestly did not seem to care..
So we ended with a 30$ bill for food we did not eat & a very mediocre service…

To top it off when we left the same man that escorted us to our table was busy on his phone did not even acknowledge that we were leaving did not look up to wish us a good night nothing… What ever he was looking at on his phone was way more important that greeting customers the right way…

Very disappointed
HORRIBLE customer service & tasteless food to top it off !!
At least the decor was nice !!