Café Holt Ogilvy constitue une extension culinaire raffinée au sein d’une destination commerciale majeure, se concentrant sur une sélection rigoureuse de salades fraîches et d’assiettes bistro composées. La cuisine privilégie des produits de saison de haute qualité, restituant des saveurs vives par une préparation attentive des légumes et des protéines légères. La lumière naturelle inonde l’espace décloisonné et minimaliste, créant une atmosphère épurée qui reflète la précision architecturale du lieu. La clientèle interagit avec un menu axé sur la simplicité et l’exécution technique, évitant toute complexité inutile. Chaque plat maintient un profil constant, reflétant un engagement envers une préparation fiable et des ingrédients frais. L’environnement demeure calme et efficace, répondant aux attentes des personnes en quête d’une expérience structurée. Cet établissement offre un équilibre précis entre densité nutritionnelle et clarté culinaire pour ceux recherchant une halte fonctionnelle.
Café Holt Ogilvy propose un cadre élégant et sophistiqué, jugé idéal pour une pause, un brunch ou un thé après une séance de shopping. Si l'atmosphère est régulièrement saluée pour son aspect moderne et raffiné, les avis concernant la qualité de la nourriture et la constance du service restent très partagés. Certains convives louent la finesse des plats et l'attention du personnel, tandis que d'autres expriment leur déception face à des plats servis tièdes, des cuissons imprécises ou un service parfois lent. Malgré ces disparités, l'endroit demeure une destination prisée pour son cadre prestigieux, bien que certains clients estiment que l'expérience culinaire n'est pas toujours à la hauteur de l'emplacement haut de gamme.
Best in class customer service. Carlston made us feel very comfortable & provided a remarcable experience. The food is done to perfection, with a highlight to the desserts.
We came specifically for the Seoul Afternoon Tea. To our surprise, the two afternoon tea sets we ordered were served together on a single three-tier stand. We had expected each set to come on its own stand, & traditionally the scones are presented on the three-tier stand. Instead, the scones were placed on a small plate beside the tower.
The biggest disappointment was the scones. They were served cold & quite hard. We've enjoyed afternoon tea in many places around the world-including the UK, Hong Kong, Shanghai, Paris, & Montreal-& we've never been served cold scones. We politely asked if they could be warmed up, & while our waiter agreed, he emphasized that they normally do not serve them warm.
What happened next was even more surprising. The waiter brought us an empty plate & asked both of us to place our partially eaten scones on it. He then took the plate away to heat them & returned with the exact same plate, asking each of us to take back the scone we had already started eating. It felt awkward & unhygienic. We would have expected either freshly warmed scones prepared properly or, at the very least, for each warmed scone to be returned on a clean plate. Unfortunately, even after being reheated, the scones remained mediocre in both taste & texture.
The ambiance is beautiful, & perhaps our expectations were simply too high. We expected service that matched the reputation of the venue, but unfortunately the overall customer experience felt rather ordinary. Some staff members could certainly benefit from additional hospitality training.
Our waiter gave unusual responses when we requested room-temperature water instead of iced water & when we asked to have the scones warmed. These are fairly standard requests in most restaurants & shouldn't require a discussion. Perhaps this is the restaurant's policy, but it came across more as a matter of interpersonal communication than company standards.
That said, we don't want to criticize the entire team. Several other servers were excellent. They refilled our teapot with hot water, cleared our empty plates, brought us bags for our leftovers, & provided milk & sugar for our tea. These were all requests we had made to our assigned waiter, yet they were ultimately handled by other members of the team. Throughout the experience, we found ourselves relying on other staff because our assigned waiter simply wasn't attentive to our table.
As for the food itself, the portions were quite modest for the price. Each person received one scone, two small savory bites, two finger sandwiches, & four sweet pastries. The sandwiches were the highlight of the meal, while the remaining items were fairly ordinary & didn't stand out.
Overall, it felt as though the restaurant lacks experience in serving a proper afternoon tea. Afternoon tea has never been about extravagant food-even iconic venues like The Ritz in London serve classic cucumber sandwiches. What makes a memorable afternoon tea is the atmosphere, attention to detail, & impeccable service. While the ambiance here was lovely, the service still has significant room for improvement.
18 juil. 2026
sur Google
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Disappointing experience. One cocktail from the menu was not available , & the server offered to change the tequila in another cocktail , don't know why , is just a cocktail , & did not mention that this substitution would add $17 to the price. The cocktail was already over $22, so this nearly doubled the cost.
What was frustrating is that he clearly mentioned the price of a champagne option on a Thursday , but did not explain the extra cost of changing the liquor. I also do not understand why a liquor change was suggested for one cocktail but not for the other cocktails, which are normally prepared with the liquor listed on the menu. The change was unnecessary & should have been presented with clear pricing before being offered.
We also waited over 15 minutes at the entrance because there was no visible hostess & had to find a server ourselves. Better communication about pricing & a more welcoming arrival experience are needed.
Found through the Th3rd wave app, so I expected good coffee, especially with such a high end atmosphere. What I found was overextracted lavazza espresso. If you're looking for good coffee in this area, Faro is not far at all.
