Reviews of Boston Pizza show a mixed picture, with desserts and certain dishes like maple glazed burgers earning praise, the mid day menu offering varied options at reasonable prices, and a welcoming atmosphere with a comfortable dining area and a pleasant patio. The staff is often described as polite and attentive, and some visits highlight memorable service from specific servers. On the downside, some meals arrive lukewarm or lack flavor, pizza can taste as if frozen and the texture is off, and complaints about slow or uneven service persist, especially when issues are not promptly addressed. Dietary options such as gluten free crusts, gluten free pastas, and gluten free desserts are noted but experiences vary by location. Parking is generally convenient and the overall impression is that Boston Pizza works well for casual dinners and takeout, though consistency can depend on time and place.
Aujourd'hui le 26 février 2026, je suis ici au bar servis par Jinni, & j'ai reçu LE plus beau des dessert. Un gâteau aux fromages avec coulis caramel & une super belle décoration de coulis. Merci Jinni.
Un énorme merci à Francis pour son service impeccable : attentif, professionnel & super sympathique du début à la fin. Ça fait vraiment la différence. Je recommande sans hésite
Boston Pizza Laval-Est. Food was terrible. Pizza was tasteless & undercooked. Mashed potatoes that was with sandwich was the lumpy, never seen potatoes like this before. Chicken burger had lettuce inside that was limp & black (rotten). Disgusting. Went out of our way to go to this restaurant because my son received 2 $20 certificates from a hockey tournament. We were only able to use one. Manager didn't even accept to make 2 bills. Not going back to this restaurant.
Nous sommes allés pour le midi en semaine, assez rare pour nous, & avons pu profiter du menu midi. C'était plus calme. Bons choix variés à des prix raisonnables. Un de mes favoris fait partie du menu midi en plus petite portion, la salade de pacanes. J'aimerais bien le poulet parmesan en version midi aussi.
I came to pick up an order, I came in with a smile & was met with terrible customer service. They were rude & seemed annoyed throughout the whole process & I thought I was the problem until I noticed that they were nicer to their regular clients. 68$ wasted
Nov 26, 2025
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Ended up here because traffic was bad to get home. We definitely should have waited in traffic rather than waste money here. Pitcher of Rickard's red FLAT, my 1/2 rib plate lukewarm at best (MAPAQ concern). Expressed discontent to the waitress in regards to the barely untouched plate & her response was « ah sorrryyyyy ». Seeing as the plate was still full, she did not offer to replace any of the uneaten portion. Husband's fish & chip plate was hot, & he enjoyed it. Paid the full bill with tip & got the hell out of there.
Un bon repas d'anniversaire. Une pizza délicieuse & un bon dessert. Par contre mon assiette était un peu sale dans un coin même après un tour au lave-vaisselle.
Beau cheveu dans ma pizza qui a bien été cuit sous les garnitures. La pizza n'a aucun goût & presque froide. J'appelle, on me traite presque de menteuse parce que supposément tout le monde porte un filet en cuisine. Bref, on m'offre de m'envoyer un rabais pas courriel que je ne reçois jamais. Ensuite dans leurs courriels corporatifs de sondage, je leur ecrit & leur laisse une chance. On m'envoie un maigre 15$ de rabais a utiliser seulement en magasin & seulement sur des entrées.
Oct 26, 2025
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Je crois que c'était Dimanche le 5 octobre pour dîner. J'étais là avec ma femme, servis par Gael. J'ai vraiment été surpris de la façon dont il nous a servis. Politesse à son max, toujours avec le vouvoiement . Puisque l'on s'était déjà rencontré & parlé dans le passé, je m'attendais à un accueil du genre, plus familier, mais son accueil a surpasser mes attentes. Merci Gael pour cette accueil chaleureux.
