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"I had the Cutlet 2.0 the first time I came and it was great. 2nd time, I called 15 minutes in advance so I would't have to wait. I get there and the cashier tells me I have to go to the back. I go to the back where I was IGNORED for 5 full minutes (may not seem like a long time but when you're hungry and impatient, 5 minutes is a LONG TIME) while..."