Located on the 8th floor of the William Gray Hotel, Terrasse William Gray is the place to be to soak up the summer season. With a breathtaking view of Place Jacques-Cartier, the St. Lawrence River and Montreal’s Ferris wheel, our terrace offers refreshing summer wines, cocktails, beers and delicious sharing platters. The terrace is heated and equipped with retractable awnings to ensure our guest's comfort during cooler days.
Terrasse William Gray is widely celebrated for its breathtaking panoramic views of the Old Port and the city of Montreal, creating an exceptional atmosphere that visitors describe as magical and perfect for special occasions. The rooftop setting, featuring heated domes during the winter, allows guests to enjoy the scenery year-round in a cozy and sophisticated environment. Many patrons highlight the high quality of the cocktails and the delicious menu items, such as the beef tartare, burrata, and lobster dishes. While some diners find the menu limited or the pricing on the higher side, the majority of visitors emphasize that the overall experience, paired with attentive and professional service, makes it a must-visit destination for both locals and tourists alike.
Merci beaucoup a Marie-Lou pour une expérience incroyable. On est allé célébrer notre engagement & le service a été excellent. La vue du Vieux Montréal est incontournable à la terrasse, & les Hugo Spritz sont parfaits
Food was hit or miss among the plates. None lower than 3 stars, some were 5 based on everyone's interactions. Fig burrata was definitely good, the fish looked good, cheese plate so so, burger looked ok. Truffle fries were over rated.
They were struggling about with groups & juggling tables but we did get drinks & were direct in getting refills. Waitress did well - not her fault.
We had one issue where it was assumed that the bill would be 1... For 12 people & many had left so the remainders of us got stuck with it. Still had to be paid, but multiple confirmations on 1 bill or several should have been standard operating practice. Again, not to fault the server necessarily.
We stop here on our second day in Montreal - we didn't know where to eat & we decided to give a try at least if the food is not good to have a nice view of the old port.
We arrived without reservation & we got a table with a great view. We needed an extra chair for our staff & the waiter accommodated this request. We get a good selection of meals & at the end we spent 90 excellent minutes with good drinks, good food & a great view . If you have a moment & you want to enjoy food view & drinks give a try & stop by.
Terrace William Gray has a beautiful location & a stylish atmosphere, but our experience was unfortunately marked by poor communication & an overly rigid attitude.
We were a group of 20, & there was a misunderstanding about a minimum spending requirement of 3,000 Canadian dollars, which the restaurant claimed was confirmed by email. Initially, staff insisted that this amount was binding, regardless of what we actually consumed. For quite some time, there was no flexibility & no access to a manager, which made the situation frustrating & unprofessional. This is not something you expect from a modern, industrialized country like Canada.
After about an hour of discussion, the restaurant finally agreed to charge us only for what we had consumed, which we appreciated. However, it should not have required such a lengthy & tense discussion to reach a fair outcome. A minimum of 18% tip is also kind of like putting a gun to the guests head.
As for the food, it was mixed. The crispy shrimp & burrata cheese starters were both very good, but the main dishes were less convincing. The'fish of the day' was small & rather bland, while the alternative, the William Gray Beef Skewer, though nicely cooked, was overwhelmed by a bitter sauce.
The setting & a few of the starters were enjoyable, although too noisy for a high-end restaurant. The service & management approach were far below expectations, however. A more flexible & customer-focused attitude would go a long way toward making Terrace William Gray live up to its potential.
