Tchang Kiang By Yangtze

JOYCEMJO

4 Reviews

2.5

Anyone with money or inheriting a restaurant can have one, but having business sense, common sense & respect for your customers who are your bread+butter requires a different kind of savvy! Petty cash-grabs at every turn has been the downfall of a number of restaurants, because at already too-high prices, customers do not wish to be taken further advantage of! First, refusing to supply the always in-the-past pack of a few dry noodles for the soup, insisting on the purchase of a whole order instead, then when asked to supply a few cellopacs of hot mustard for the now smaller, ever more expensive eggrolls, being told that mustard will now cost me $1.50 & then charging $2 extra for delivery (on a $54+ order) WHICH WAS ALWAYS FREE - is just way too much gouging, disdain & disrespect!!! Their predecessors would cringe in shame! Their food may be good (not all of it, by any means), but enough is enough! I will opt for a bit less good (many other less-expensive choices of places) & better appreciation elsewhere, as I understand a number of other customers of theirs already have done.

VilashiniKu-275

1 Review

1.5

If there was an option for ZERO star i would freaking give it. I ate my food with disgust & utter anger. i ordered for delivery & mentioned three times to type on the apt code. They did not consider this when delivering & buzzed again & again like freaking ill mannered people!!! I went to open, saw that he was the delivery man was compassionate & understanding. But then, the delivery man had the utter gut to be really really rude to me as if it was my fault. No customer service at all!!!!! Food was blend except for the veggie rolls. I am never going to order with them. I am the type who stays very faithful & order everyday out to eat- & believe me- its not about the money- but id rather spend the same but interact with MANNERED people & for BETTER food Quality!

Kojak

1 Review

1.5

First time eating from this place (we did delivery) - Quite disappointed.

Average main course = $15...that's about 30% to 40% higher than most chinese places in the area. For 3 people we ordered 5 dishes, we only had a little left so we didn't over order. Price including tax was $85....ouch! For Chinese delivery?

Portions: Smaller than what we get from other places. & there was very little meat (chicken & beef). For that money, I expect a lot more protein

Tip: this was the icing. The delivery guy was quite unpleasant & drops off 1 bag...we were surprised that $85 all fit into 1 relatively small bag. I gave him a standard delivery tip ($3 to $4)...same as I give to a pizza guy for which I pay $20. He hummed & hawed then said "normally it is 10%". WTF? Don't question my tip & delivery people don't get % of sales!!!!

We won't be returning.

sicoliml

2 Reviews

2.0

We ordered at 6:30 p.m. last night & our order came at 9:00 p.m. I called many times to inquire about our order & was put on hold. I called again at 8:00 p.m. & finally someone responded - I was told the order had left already. When I confronted the delivery person, he said he only picked up the order at 8:40 p.m. & I would tend to believe him because the food was piping hot.

Although I can appreciate that it was New Year's Eve & restaurants are busy, a small delay would have been acceptable... (BUT 2 HOURS!!!) & do not AT ANY TIME LIE to your customers. If the kitchen cannot handle the in-person reservations & all the incoming delivery orders at the same time, perhaps not making deliveries last night would have been the best decision to make rather than thoroughly disappointing & pissing off customers on New Year's Eve.

Our evening plans were completely ruined as a result of my choice of restaurant. We shoved the food into our mouths & had to leave...& all I can say is NEVER AGAIN Tchang Kiang!!!!!. I almost wish that we had left & the food was returned back to the restaurant, then you could have served it to some unsuspecting restaurant patron I suppose.