Sushi Taketa presents a refined selection of authentic Japanese sushi and grill dishes. Patrons can experience expertly prepared nigiri, sashimi, and maki rolls crafted with the freshest seafood and premium ingredients. The menu also features expertly grilled skewers and entrees, showcasing a mastery of Japanese culinary techniques. The dining atmosphere is sophisticated yet approachable, perfect for an elevated meal. Each dish is meticulously plated, emphasizing both visual appeal and exquisite taste. Sushi Taketa is a destination for those seeking high-quality Japanese cuisine and a memorable dining experience.
Sushi Taketa offers a popular all-you-can-eat experience known for fresh ingredients and a wide variety of menu items, particularly during lunch and weekend services. While many patrons praise the quality of the food and the efficiency of the service, there are mixed experiences regarding consistency, as some diners have noted fluctuations in food quality, slower service during peak times, and concerns regarding tipping policies. The atmosphere is generally described as welcoming, though some customers have reported issues with staff attentiveness, organization, and communication during busier shifts. Overall, it remains a go-to spot for many in the West Island, though experiences can vary depending on when the visit occurs.
We love going to this restaurant for the lunch service. Good deal & not too busy . The fish is always fresh & plenty . However we decided to treat ourselves to a dinner service & it was a big downer, the staff is overworked, the restaurant is packed with entire families that have no control of their kids, we were repeatedly missing items from one order to another & by the time the food was coming to our table it was cold ( for the cooked stuff of course). Another thing is the portions of raw fish were visibly smaller than at lunch time , the slice of fish on the nigiri sushi was paper thin .I'm hoping this is just due to the fact they were understaffed but it seems like it's a pattern at dinner time . We will continue coming to the lunch service but we won't repeat for dinner .
?While the staff was polite & said they were'trying their best,' the execution was completely off. The restaurant is very quick to seat clients & even quicker to hand over the bill, but the actual service in between is incredibly slow. We didn't even receive half of the food we ordered, & we had to leave without ever getting our ice cream.
?I understand being busy, but management needs to hire more waiters & chefs to keep up with the volume. Sit-down service shouldn't feel this neglected. Please do better.
We visited on Father's Day &, unfortunately, the experience did not live up to our expectations.
First impressions matter, & the entrance area looked quite neglected & uninviting. Once seated, service was disappointing from start to finish. No one asked if we wanted drinks, soft drinks, or anything to start. We had to repeatedly ask for water, & even then it was often forgotten, requiring us to ask again.
The food arrived very slowly & without any coordination. For example, the General Tao chicken was served well before the rice, which doesn't make much sense since they are meant to be enjoyed together. Dishes seemed to arrive randomly rather than as complete meals.
As for the food itself, it was acceptable but nothing particularly memorable. Given the reviews & reputation, we were expecting more.
I understand that parties of five or more are automatically charged a 15% gratuity, & to be fair, the restaurant is very transparent about this policy. However, it's difficult to understand the justification when there is minimal interaction with the service staff. Orders are placed through your phone, no one takes your order, & various staff members simply drop off dishes at the table with very little engagement.
Considering it was Father's Day, I expected the restaurant to be extremely busy, but it wasn't. After our experience, I think I understand why.
Will I return? Maybe, maybe not. For comparison, Matsuno Sushi Fusion offers noticeably better service, better food, & a much more enjoyable overall atmosphere. Based on this visit, it would be my first choice.
Jun 22, 2026
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The quality of the food was good, but the service was relatively slow. We understand that the restaurant was busy, but this remains an area that could be improved.
Finally, the tip options were calculated based on the total amount after taxes, which is contrary to the regulation that came into effect in May 2025. When we asked for clarification & a reimbursement, the employees showed us a document from Revenu Québec stating that a new regulation allows this practice. However, we were unable to find any information online confirming this.
I would suggest informing customers in advance whenever your tipping practices differ from those of other restaurants. Greater transparency would help avoid confusion & improve the overall customer experience.
in overall i'd rate this like a 2.5 stars. the food is really good & the atmosphere is fine. but the customer service is so shit. we had to keep reminding the servers to clear our tables. the place wasnt even busy, there were probably 3 other tables of 3. so we decided not to tip because if you give a bad service im sorry im not tipping. then the server had the audacity to try & give us sass about not tipping. i told him i wasnt tipping for bad service & doing your job for you & he just laughs & walks away. great food & atmosphere but horrible customer service. also a kid of 11 years old had to pay for normal adult price which makes no sense
Today was my girlfriend's birthday, & we came here full of excitement & high expectations. Unfortunately, everything that happened made us regret choosing this restaurant.
First, we waited almost 40 minutes before being seated. It wasn't just us, many other guests who had reservations & arrived around the same time were also left waiting at the front desk. On a busy Friday evening, there were only four people working in the front of the house. Everyone looked exhausted, & the level of service was far below what one would expect from a restaurant in this price range.
If that had been the only issue, we might have been able to overlook it. However, things became even worse after we were seated. We ordered salmon sashimi & sweet shrimp sashimi. The salmon sashimi was mediocre at best, but what really shocked us was the sweet shrimp sashimi, which had an unpleasant smell & taste that suggested it was not fresh. It honestly reminded us of the smell of garbage.
As for the rest of the food, there is not much to say. The sushi was acceptable, but most of the other dishes felt like pre-made or mass-produced items. At this price point, customers should not be treated this way.
We chose this restaurant because of the many positive reviews & hoped to spend a wonderful evening celebrating my girlfriend's birthday. Instead, this dinner completely ruined our mood.
There was essentially no real service. In fact, I wouldn't even call them servers, they were simply food runners. They brought dishes to the table without any communication, without a smile, & even delivered the wrong dishes multiple times. Yet despite this level of service, customers are still expected to pay an 18% gratuity.
I would strongly suggest that management schedule more staff instead of overworking the employees. The staff clearly seemed overwhelmed, & the restaurant was understaffed for the volume of customers.
Overall, I hope anyone reading this review will think carefully before deciding whether to dine here. At nearly $60 per person, there are many better dining options available. Unfortunately, this was a very disappointing experience from start to finish.
It was our first time.
We went on a busy Friday, it's understandable that there would be a lot of people.
But it took 2 hours for them to prepare our initial order of sushi & starters, we had to follow it up but we were told to order another batch so we did, they gave us the second batch of order & few minutes later they have given us the initial order. So disorganized.
With all these being said, we don't know what went wrong. The service or the way they process their orders should be improved.
PRICE: I personally think it just doesn't make sense that they charge 4 year olds who only eats a little for $18?
I don't recommend this restaurant for family who have a 4 -year old &/or kids who picky eaters, it's not worth for the price you are paying.
Not to mentioned for big groups you are obliged to pay 15% service fee regardless of the not so good service you have received.
I liked their signature Taketa sushi though & the atmosphere is nice so they get a 3 star for those reasons.
I have been here a handful of times & I always enjoy my dinner. I love their torched sashimi, everything else is tasty too & the menu has diversity. The restaurant is clean & has a nice layout. They have nice options on the drink list like soju & sake. Service staff is friendly, although sometimes it can be hard to get their attention when it's busy. Overall one of my favorite AYCE sushi spot! Parking is a plus.
It's always good, the best all you can eat in West Island. The menu is so friendly to everybody, our group has kids, vegies muslims & meat lovers, everybody was happy about the meal!
The location is busy for weekends & parkings are limited, but it's very easy to park near Rona just across the street, worths walking a few steps for the great food!
