Sucrerie du Domaine

Emmanuelle

5.0

Nous avons prit un brunch à la Sucrerie. Les plats étaient délicieux & les portions sont très bonnes (ni trop, ni pas assez). Tous est fait maison, les hôtes sont adorables. Nous avons eu un coup de cœur pour leurs patates, leur confiture maison.View more

Oct 7, 2023
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RubinaSou-6922

1 Review

1.0

The way Sucrerie Du Domaine handled Covid-19 pandemic was absolutely unprofessional & truly unjust. Please read below the lack of respect they have for their clients:

My family & I made a reservation for March 15th at 2pm. Due to Covid-19, on the Thursday night, they announced school closures, & everywhere was beginning to close down. My family & I did not want to chance it as the government suggested to stay out of large crowds.

After writing them an email with my concerns to get a refund or credit, they simply answered that their facility holds 80 people which doesn't interfere with the government's 250 person mark & that they can't refund us. Sucrerie Du Domaine sends the message in simple terms: money matters MORE than their clients' & staffs' health.

In the end, Sucrerie Du Domaine cancelled our reservation WITHOUT my group's consent & WITHOUT a refund. This happened on Saturday March 14th that took us by surprise as no one asked for a cancellation. They did not have any right to cancel without our permission.

On March 15th, the government announced that all public areas including sugar shacks are closed.

I am writing to you to let you know that this sugar shack never once was understanding & had zero ability to accommodate the needs of their clients during a pandemic. Businesses dealing with food & large crowds should be especially sensitive when a highly contagious virus threatens their customers & staff members.

Think twice about supporting a business who does not value customers well being & who is comfortable with stealing money.