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VILLERestaurant: Sucrerie du Domaine Rawdon
Restaurants Montréal RestoMontrealRestaurants Montréal RestoMontreal

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280, chemin Domaine des Chutes, J0K 3K0

Rawdon ⋅ Rawdon

(450) 882-4851

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Itinéraire

Notre histoire

Cabane à Sucre gourmande -Food truck-fumoir: méchoui- BBQ chez vous -Événements privés:mariages, fêtes, etc. -Souper thématique carnivore

Commodités et services

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Avis pour Sucrerie du Domaine Restaurant

3 / 5basé sur 2 évaluations

Nourriture
Service

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Page 1 de 1 - 2 Avis
1 Commentaire
Service
Nourriture
5.0

Cette endroit est extraordinaire tout est comme trop parfait. Ils ont été là pour mon mariage le service était parfait et que dire du menu. Nous y retournons souvent pour acheter des plats préparés et que dire de leurs soirée carnivore et cabane à sucre c'est vraiment bons et les prix valent le service et la nourriture. je recommande fortement.

01 avril, 2020
Signaler
1 Commentaire
Service
Nourriture
1.0

The way Sucrerie Du Domaine handled Covid-19 pandemic was absolutely unprofessional and truly unjust. Please read below the lack of respect they have for their clients:

My family and I made a reservation for March 15th at 2pm. Due to Covid-19, on the Thursday night, they announced school closures, and everywhere was beginning to close down. My family and I did not want to chance it as the government suggested to stay out of large crowds.

After writing them an email with my concerns to get a refund or credit, they simply answered that their facility holds 80 people which doesn't interfere with the government's 250 person mark and that they can't refund us. Sucrerie Du Domaine sends the message in simple terms: money matters MORE than their clients' and staffs' health.

In the end, Sucrerie Du Domaine cancelled our reservation WITHOUT my group's consent and WITHOUT a refund. This happened on Saturday March 14th that took us by surprise as no one asked for a cancellation. They did not have any right to cancel without our permission.

On March 15th, the government announced that all public areas including sugar shacks are closed.

I am writing to you to let you know that this sugar shack never once was understanding and had zero ability to accommodate the needs of their clients during a pandemic. Businesses dealing with food and large crowds should be especially sensitive when a highly contagious virus threatens their customers and staff members.

Think twice about supporting a business who does not value customers well being and who is comfortable with stealing money.

15 mars, 2020
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