Overall, reviews for Starbucks describe a mix of positive experiences and some frustrations. Many customers praise friendly and efficient service and consistently good drinks in a welcoming atmosphere. Some notes point to slower service at busy times or drive-thru delays, and a few instances of order errors or name mix ups. Cleanliness concerns are raised at one location, with restrooms, sinks, and floors described as dirty, while other visits are noted as comfortable and homey. Seating shortages are mentioned in some areas despite large empty spaces, leading customers to request more tables and chairs. Policies on dogs and puppuccino vary by location, with some customers unable to order or to bring dogs, prompting visits to other nearby locations. Overall the sentiment is mixed but often positive when the team runs smoothly, with ongoing opportunities cited to improve accuracy, consistency, and venue setup.
The team provided fantastic & fast service, especially the kind young Black man who made me feel truly special; he brightened my day while I waited for my drink.
Jan 19, 2026
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
Chaque fois que j'y vais il y a une erreur dans ma commande. J'y suis encore allée aujourd'hui à midi & je m'assure de toujours répéter ma commande qui est tres simple, une erreur évidemment. La fille qui a fait mon café ose même me dire que c'est la bonne chose, il a fallu que j'y retourne pour le faire changer. Pire endroit. Staff d'aujourd'hui midi, hyper incompétents.
most useless staff I've ever seen. Waiting 30-40 minutes for a coffee should not be a thing. I don't know what management is doing. Terrible service terrible everything. Don't come here.
The service is so bad that they served'Egg whites with Bacon' when specifically asked for'Egg bites with roasted peppers'. This is just one of the incident since i don't want to highlight everything. I guess the people need more training & may be they might be able to serve better with right attitude.
Dec 23, 2025
on Google
🍽️
Know where to eat in Montreal before everyone else.
Get the first look at the hottest openings, secret menus, and RestoMontreal.ca's weekly top picks. Join 50,000+ foodies.
Mostly great team. The leads are sharp & on point & the bar is always pumping things out
Devastating when I get to the counter in the morning when Sher. I always (without exaggeration) need to repeat or correct or just accept that my order is going to be wrong. The situation isn't helped by the fact he's absolutely miserable & iris he's to get rid of the clients in front of him as though we were a major inconvenience.
Disappointing situation given the otherwise strong & lovely team on site.
Le service a été bon! Mais les toilettes était dégoûtante le lavabo était tout poussiéreux & sale, le planchers tout collant & crasseux. & que dire de la toilette ouachhh !