Shawarmaz receives praise for generous portions, fresh tasting meals, and a welcoming, friendly staff, with many noting quick service and solid flavors across the menu. The shawarma and falafel are frequently highlighted as standouts, while some guests feel the salads are not always perfectly fresh and a few mention higher prices, especially on delivery. Despite these comments, diners describe the experience as reliable for late night cravings and variety, with clean surroundings and attentive service. This overview reflects broad satisfaction and the sense that Shawarmaz is a strong choice for authentic Arabic inspired fare in a casual setting.
Unfortunately, the customer service fell far short of expectations. When I called to ask for some advice before ordering online, the person who answered seemed unprepared & simply responded,'Umm, I don't know.'
During my visit in person, the situation was even more frustrating. While placing an order for Philliz, a male staff member commented,'Are you sure you want to eat that? You're a girl.'-an inappropriate & sexist remark.
Both staff members then attempted to push their own combo choices on me-one suggesting a trio, the other pushing for a tray. When I declined, the boy said,'You know you would have saved money... we did this for the boys sitting there,' implying preferential treatment & disregarding my preferences.
To make things worse, I overheard them speaking in Arabic & mocking me after the interaction. That kind of behavior is completely unprofessional & unacceptable.
Please allow customers the freedom to order what they want without pressure, comparisons, or judgment. I genuinely love your food, but the customer experience needs serious improvement. Proper staff training is crucial to ensure everyone feels respected & welcomed.
Jul 26, 2025
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I love Thier food specially today I bought fajita sandwich & it was full of flavour & big enough for the price. I couldn't even finish it. I totally recommend this place.
HIGHLY RECOMMEND!
Decided to grab a bite here late at night;
Nice clean store, the young man working here alone provided an excellent service he was polite & welcoming, & he made our food with love the sandwiches were delicious!
Keep up the good work. Will be back again.
The food is really delicious. All of us who like shawarma this is no brainer! They give you plenty of food, which ever type you choose. 10 on 10 rating for their customers service & attitudes towards helping customers. If you ask for any explanation they are happy share those details. Washroom was nice & clean. Only attention that I would seek is cleaning tables & restocking washroom necessities. I travelling through that area...but would love to visit again.
Still one of the best places. Really good prices. Very tasty, & the quantities are good. The employees were so professional & welcoming. Definitely coming back here.
