Shaaz

Nakum

1.0

We were group of 9 people visited this restaurant few days back. We came around 9:15 PM & we sat on the upper floor. Tables were not properly cleaned & lot's of paper litter on the banquet.
Food took around 40 minutes to arrive on the table even though restaurant was not busy & taste & quality were below average. We ordered shahi biryani at the end & just biryani took 30 minutes & we told them to cancel it they said it's almost ready. When we taste the biryani it was completely bland & colorful rice. I asked waiter to try it & also asks chef to try as well. Though nobody tried it & I said I don't want it they told me we can't cancel it only replacement is done since order is punched into system. That was completely made up story. I keep insisted to meet the owner cum manager who was inside the kitchen. That guy was looking at me & waiter from the glass & listening everything but didn't want to reveal his face 😅. Waiter was polite he went to kitchen at least 5 times & tried that guy come outside to talk to me but he didn't come outside. At last he didn't cancel the biryani but gave 20 % discount after I told them to complain with MAPAQ. That's it it was first & last time here. That shah ( last name ) guy didn't even bother about customer. We came after looking at the reviews but later we read some reviews we realized that most of the reviews were paid reviews so be careful when you visit here.

Edit after response :
there's no such policy that you can't cancel order if it is not up to the standard as quebec consumer protection dictated clearly. Before giving half baked response, read what provincial law says. & discount was not given because of unsatisfaction, it was because you didn't want to cancel the order. Don't twist your word. I wanted to clarify whole situation with your manager however he was hiding behind kitchen door & didn't even come out to face.

Mohammed

5.0

Excellente nourriture, les meilleurs plats spyvi

Lynne

5.0

Amazing Naan bread. Best ever!Excellent Tandoori chicken. Excellent vegetables, Basmati rice. Excellent ambiance! Very decent prices! We will come back!

Sho

5.0

came here after a failed experience at another restaurant & was welcomed with warmth, & inexplicably good food. Felt at home, the music is incredible, washroom is clean. Server is busy but attentive. Will always recommend Shaaz.

Savita

5.0

I visited this restaurant with my friends & had the Chicken Masala & Garlic Naan. The food was absolutely delicious & full of flavor. The chicken masala was perfectly cooked, & the garlic naan was fresh & complemented the dish very well.

We also tried the Gulab Jamun, & it was amazing-soft, fresh, & just the right level of sweetness.

Overall, the food was very tasty, the experience was great, & I would definitely recommend this place to anyone looking for good Indian food!

Ankur

5.0

Really good food
Highly recommended

Neelesh

5.0

Mesmerized with the food quality of Shaan - Akshita was very kind & helpful, went of her way to serve a huge group of ours

Caroline

5.0

Very good butter chicken & big portions. Very good deal.

Lina

5.0

Delicious food! I had the mutton mandi & Sukhwinder, our waitress, was amazing & took care of everything!

Amy

1.0

We walked in to the restaurant 5 minutes prior to our reservation & the restaurant was filthy….immediate red flag. I believe they might have been too busy & very under staffed. Regardless, they didn't seem to have our reservation despite my email confirmation, & seemed surprised once we mentioned it. After waiting again while they figured out seating, they appeared hesitant to sit us & ended up leading us upstairs. The stairs- that were at one point red & now were completely riddled with dirt- led us to an empty dining room & a table that wasn't even ready for us after several minutes of waiting. Although we still maintained high hopes, we decided to leave due to their lack of service or care to our party.