Second Cup Café

Hosein

5.0

I had an excellent experience at Second Cup. The café was clean, peaceful, & welcoming. The drinks were high-quality, & the staff were friendly, respectful, & professional. The service was fast & accurate. I will definitely visit this location again & highly recommend it to others. ⭐⭐⭐⭐⭐

Anonym

5.0

ein sehr schönes, gut gelegenes und gemütliches Café mit einem angenehmen Ambiente

Varlik

5.0

I hosted my guests from Toronto in this cafee shop two days ago. The lattes were so delicious & the staff were excellent. Thank you all.

Sude

5.0

I randomly came across this café while I was downtown buying a book. It was pretty busy inside, so I got curious & decided to give it a try & now it's my new favorite spot!
If you don't have time for breakfast in the morning, I highly recommend their croissants because they bake them fresh every morning. The baristas & the owner are also super kind & always happy to help, especially if you're not sure what to order or want to try something new. Their menu has so many options!

Ikram

1.0

I've always enjoyed going to Second Cup. It's usually one of my favorite places to study, meet up with friends, relax, & enjoy a coffee. But unfortunately, my experience today at this location today was completely different & extremely disappointing, due to terrible customer service from the barista, Sara.
My friends & I came to downtown Montreal in the afternoon & stopped by this café to cool down after being outside in the heat. As soon as we walked in & placed our orders, the barista, Sara, was extremely rude & unwelcoming. She didn't greet us, barely made eye contact, had a rude tone, rolled her eyes, & generally made us feel like we were inconveniencing her simply by being customers.
The worst part happened when our drinks were ready. My friend went to ask whether the iced caramel lattes were ours, & Sara responded rudely,'Yes,' followed by saying loudly,'How do you not know your own order, like ughhhhhh!!?'' I have genuinely never experienced customer service like this at a coffee shop. There was absolutely no reason to speak to a customer that way, especially over a simple question about an order. I'm extremely disappointed because I've always had a positive impression of Second Cup, & experiences like this can really affect a customer's perception of a specific business. I hope management takes this feedback seriously & addresses how customers are being treated at this location.
Unfortunately, based on my experience today, I would not recommend this location. I hope Second Cup looks into this situation with that specific employee, because this type of customer service does not reflect the experience I've come to expect from the brand.

Omayma

1.0

J'adore cet endroit c'est l'un de mes cafés préférés C'est pourquoi j'ai été un peu déçu aujourd'hui L'employée qui était de service ne semblait pas très disponible ni très accueillante, & nous avons remarqué que plusieurs autres clients avaient la même impression Je comprends que tout le monde peut avoir une journée plus difficile…. J'espère simplement que le service retrouvera la qualité à laquelle cet établissement nous a habitués

Hector

5.0

Le café latté est excellent. Les muffins & les biscuits sont parfaits pour accompagner les boissons chaudes à toute heure. Le mobilier mériterait d'être réparé ou remplacé, car il ne correspond pas à la qualité des boissons. Le service est bon ; les serveurs sont très aimables.

Hiba

5.0

C'est un service vite fait, des bon café & sandwichs

Saleh

5.0

Je souhaite partager mon expérience très positive au Second Cup, notamment grâce Zakaria .

Le service est vraiment au niveau : accueil chaleureux, professionnalisme & attention aux détails. On sent la passion dans la manière dont le café est préparé & servi.

& surtout, le café est excellent ! Toujours bien dosé, savoureux & préparé avec soin.

Djamel

5.0

Très bon café & Très bon service, sur tout depuis que Zakaria est la! Merci à vous