Second Cup Café comes across as a cozy, spacious spot with plenty of seating and outlets, a good place to study or relax, and renovations have improved the interior and atmosphere. Reviews show mixed service experiences, with some staff warm and welcoming and others busy or briefly unfriendly during rushes. Coffee and pastries get praise, with highlights like hot chocolate, cinnamon latte and dulce de leche cake, though a few drinks can be disappointing or need more care, and prices at times feel high. Some comments mention inconsistencies such as limited staff during peak hours, cleanliness issues in restrooms, and the sense that the location has shifted toward a restaurant format in places. Overall the place is seen as comfortable and inviting for many, but reliability and value can vary by visit.
i had a cinnamon latte today morning. delicious & expertly crafted. exactly what I look for in a café. they have a great selection of coffee & & speciality drinks for each season, all made with care. definitely will come back again.I can tell the team really care about their customers, their welcoming & being friendly made my day
Went to second cup for my 2nd caffeine fix. Food & drinks were a bit pricey but other than that the service was decent. I like the dining area with 2 floors.
Extremely disappointed with my visit. I ordered filter coffee, & they served me a single shot with hot water, claiming it was filter coffee. The quality was terrible, & they were blatantly dishonest about it. The place also smelled like onion & food, making it impossible to enjoy coffee. I will never come here again & definitely won't recommend it!'
I learned today that this location does not receive online orders; so, be mindful of that.
You can always count on Delsah & Kayla; amazing service & with a smile!
PS: the place has become a restaurant as well: Quesada. My review is for the coffee shop which is not the traditional Second Cup anymore 😕
Jul 30, 2025
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C'est amusant car l'architecture intérieur est similaire à celui du Second Cup à Bucharest, avec un demi second étage. Ça aucun bon sens le prix poir leur drink de l'été avec du Red Bull. Plus de 8$. Maid c'est bon.
Le service est excellent. Pour le stationnement c'est sur la rue, vérifiez bien les heures du parconètre.
The cafe & the coffee itself are not bad, the service however isn't ideal. There was a cashier who was significantly rude. Maybe she was under pressure, this being a busy location, but she was quite uncivil.
I usually love Second Cup but this location is a major miss. The service was awful - two unfriendly baristas took my order, seemingly inconvenienced by the fact that a customer would come in to order a coffee. The coffee was lukewarm & I was instructed to move away from the milk counter, because I was'on the wrong side' even though there was no indication of there being a right or wrong side. Unpleasant experience overall.
We got lucky & were able to sit right up front so we got to enjoy our coffee & snack while watching people walk by.
This is a very busy corner, it was nice to slow down & warm up for a while!
This Second Cup is huge, there were many people either on their computers or just reading a book.
The noise level was very low for such a busy & large coffee shop.
Coffee is always good at this chain!
Their baked goods were super fresh & well priced.
I very disappointed that this Second Cup never has the biscotti & the freshii energy balls. They only serve pastries & sandwiches. Why wouldn't they serve the same things as all other branches?
Excellent café latte! I love this location too-right in central Downtown Montréal. It has plenty of seating, spacious two floors, & a cozy ambiance. Plus, it's clean & well-maintained! Would come often & highly recommended for the latte.
I must say that the person you really need service with is Derya! I ordered a dark chocolate hazelnut latte, & although it was really mixed, she patiently prepared my order. She was always smiling & very nice, cute girl! Your coffee shop needs those who work like Derya! See you soon!
