Second Cup Café is seen as a spacious downtown hub with great coffee, a cozy vibe, and ample seating and outlets that suit studying or relaxing. The staff are generally friendly and welcoming, and the service is described as quick, with renovations enhancing the interior. The location attracts a steady flow of customers and the selection of coffees, pastries, and sandwiches is praised, making it a reliable spot for a coffee break in the city. Some visits report slower service during busy periods, occasional missteps or cold interactions, and a few drinks that did not meet expectations, such as a frappe that fell short or a coffee served like a filter. Despite notes about price or occasional odors, the overall experience remains positive and many plan to return to Second Cup Café.
We visited yesterday after a cold long walk, the atmosphère was so warm & the cashier was super welcoming & friendly. They were so busy due to the protest running outside but the service was super good. We got cappuccino & americano. Definitely going to visit more often.
Got here for couple of times during my visit to Montreal, perfect service, coffee & food. Decent quality & lovely staff, specially the tall guy who looks like the manage
I'm a long-time customer of this café & i like the new look after the renovation. The interior design has improved a lot & the atmosphere feels really nice now. The staff are friendly, helpful, & always smiling. I really enjoyed my coffee & dulce de leche cake on a very cold day. recommended ✨
Excellente expérience au café. Malika offre un service impeccable, toujours avec le sourire & une grande gentillesse. Elle fait vraiment la différence.
I was shocked after my purchase at this location with a big peace of hard plastic that was in my sandwich 🥪 😐
I almost sallow it.
There was no compensation, no apologies.
Very unprofessional.
I have contacted there team online nothing resolved
100% sure , it was the Stanley location. Year 2023.
Ticket#134553/Second Cup/Second Cup Contact Form -- has been updated
Dec 23, 2025
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i had a cinnamon latte today morning. delicious & expertly crafted. exactly what I look for in a café. they have a great selection of coffee & & speciality drinks for each season, all made with care. definitely will come back again.I can tell the team really care about their customers, their welcoming & being friendly made my day
Went to second cup for my 2nd caffeine fix. Food & drinks were a bit pricey but other than that the service was decent. I like the dining area with 2 floors.
Oct 1, 2025
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Extremely disappointed with my visit. I ordered filter coffee, & they served me a single shot with hot water, claiming it was filter coffee. The quality was terrible, & they were blatantly dishonest about it. The place also smelled like onion & food, making it impossible to enjoy coffee. I will never come here again & definitely won't recommend it!'
I learned today that this location does not receive online orders; so, be mindful of that.
You can always count on Delsah & Kayla; amazing service & with a smile!
PS: the place has become a restaurant as well: Quesada. My review is for the coffee shop which is not the traditional Second Cup anymore 😕
Jul 30, 2025
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C'est amusant car l'architecture intérieur est similaire à celui du Second Cup à Bucharest, avec un demi second étage. Ça aucun bon sens le prix poir leur drink de l'été avec du Red Bull. Plus de 8$. Maid c'est bon.
Le service est excellent. Pour le stationnement c'est sur la rue, vérifiez bien les heures du parconètre.
The cafe & the coffee itself are not bad, the service however isn't ideal. There was a cashier who was significantly rude. Maybe she was under pressure, this being a busy location, but she was quite uncivil.
I usually love Second Cup but this location is a major miss. The service was awful - two unfriendly baristas took my order, seemingly inconvenienced by the fact that a customer would come in to order a coffee. The coffee was lukewarm & I was instructed to move away from the milk counter, because I was'on the wrong side' even though there was no indication of there being a right or wrong side. Unpleasant experience overall.
