Second Cup Café comes across as a cozy, spacious spot with plenty of seating and outlets, a good place to study or relax, and renovations have improved the interior and atmosphere. Reviews show mixed service experiences, with some staff warm and welcoming and others busy or briefly unfriendly during rushes. Coffee and pastries get praise, with highlights like hot chocolate, cinnamon latte and dulce de leche cake, though a few drinks can be disappointing or need more care, and prices at times feel high. Some comments mention inconsistencies such as limited staff during peak hours, cleanliness issues in restrooms, and the sense that the location has shifted toward a restaurant format in places. Overall the place is seen as comfortable and inviting for many, but reliability and value can vary by visit.
The taste of cheesecake is good however the taste of coffee was worst in this second cup café. Location is excellent, staff are nice but won`t be visiting here again for coffee.
In the midst of busy downtown this place is perfect when you want to relax after shopping......I really enjoy their coffee.......they have amazing flavors both for coffee & tea........best place to calm down in the downtown of Montreal
They have a very nice & yummy coffee & hot chocolate & many varities of coffee, & the staff is really humble & have lots of patience in them. They are cool with kids & as well as with elderly customers. Overall experience is really good but it's expensive for a small coffee too.
It's a great palace to grab a cup of coffee while you wait, do some work, or do college homework. The staff are friendly. I recommend having a piece of cheese cake with your coffee.
The coffee & croissant we had were fantastic as was the service however the bathroom was disgusting. The bathroom smelled like urine upon opening the door, the toilet, sink, & floor were (gross) dirty, & there was no paper towels to dry one's hands. The bathroom was disgusting.
