Rockaberry

Mariz

1.0

This used to be my go-to place whenever I craved dessert. Last night, we ordered an Apple Crumb Cheesecake & a Key Lime Pie for scheduled pickup. We arrived two hours after placing the order, only to find out it still wasn't prepared. They couldn't even find our order ticket-probably because the machine had a huge pile of printed orders. If they don't hear the machine printing new orders, how are they supposed to know there's a new one? The whole process was very disorganized & disappointing.

I waited patiently while they prepared our order. When I got home & opened the bag, I was even more disappointed to see how small the pie slices were & there were only few slices of apple in it the apple crumb cheese. If I had opened the bag at the store, I honestly wouldn't have accepted them. I don't know if they've changed their portion sizes, but I can't justify paying $11 for a slice of pie that small. It's ridiculous.

Valencia

5.0

Rockaberry, the ultimate best they have the best apple crumble pie & other delicious cakes & desserts for any occasion. Also the latte is the best. I actually love coming to this place. It's so good & for the price of 2 pies you can get a whole cake is priceless.

Sarah

2.0

Overall, Rockaberry has great food, a great location, & a great ambiance. The only thing that consistently takes away from the experience is the customer service. When you walk in, you're rarely greeted, & staff often avoid eye contact or continue talking among themselves while customers wait. This leads to long delays even for simple pickup orders.

Recently, I ordered two slices of pie for Uber pickup & arrived about 45 minutes later, but the order still wasn't ready. Had I not stop the waitress to tell her I came for a pickup, she would've continued to ignore me. When I finally received it, one of the slices even seemed off, with barely any apple in the apple crumb cheesecake. It's disappointing because the pies really are excellent, but the lack of welcoming service makes it hard to want to return. I've once had excellent service from a guy named Simon, I believe. But very disappointing for the inconsistent customer service from the girls.

If the staff were more attentive & friendly, this location would easily match the quality of its food & atmosphere.

Amr

3.0

Short-staffed. Good location, soup & sandwich were good, apple crumble cake seems half baked. The main issue is that they're short-staffed, so people buying take out & uber orders take priority over clients sitting there, I had to go twice to the cashier to order tea & pie, then to ask for the bill.

Doneyli

4.0

Key lime pie & apple crust are a must!