Ristorante Donato

Diandra

1.0

I had one of the worst customer service experiences I've ever had at this restaurant. I went in with a gift card & was told by the waiter there was'no money on it.' Instead of properly checking their system first, the waiter basically dismissed us & made us feel like we were the problem & we had to pay out of pocket. We had to argue with the manager just to get them to investigate further.

Later, they called back claiming there actually was money on the card & offered a $100 gift card instead - but provided absolutely no proof or record showing that was the real balance. Then they actually told us to'ask the person who gave the gift card' how much was on it. That is completely ridiculous. An expensive restaurant should absolutely have a proper system in place to track gift card balances accurately.

What's worse is there was never a real apology from the manager for the mistake, the embarrassment, or the inconvenience. No accountability whatsoever. They also never offered to refund the money we paid out of pocket after incorrectly telling us the card was empty. If we hadn't pushed back, they would have happily taken our money & moved on.

For a restaurant that charges premium prices, the service & professionalism were shockingly bad. Easily one of the worst management & customer service experiences I've had.

Uyen-Phuong

5.0

Nous aimons venir luncher ici car la table d'hôte à 42$ est d'un rapport qualité- prix excellent.
Le service lundi le 18 mai par notre serveuse est impeccable.
Le poulpe grillé, la salade de fenouil, les pâtes, la bavette de boeuf, le cannoli & le tiramisu ne déçoivent pas.
Ce serait parfait d'avoir des produits de saison comme les asperges au menu.
C'est notre 3e fois & il y en aura d'autres.

Harry

2.0

For the price, this resto should be avoided if you're looking for good food at a reasonable price. There won't be a next time for me.

Moogy

4.0

I enjoy the food & the atmosphere. Our waitress was wonderful but the rest of the staff was forgetful.

Hamed

5.0

Wow - truly one of the most unique & memorable dining experiences we've had. The food was outstanding, but what made the evening especially exceptional was the incredible service from Margaux. She was so attentive, thoughtful, & genuinely cared about every detail & comment throughout our dinner.

What really stood out was the special touch at the end when she teamed up with the manager to make the experience even more memorable for my wife, daughter, & me. The entire Team Donato made us feel warmly welcomed & created an evening we won't forget.

We will absolutely be returning soon. Thank you again for such an amazing experience!

Ruoyan

5.0

Very good food & service! Lobster spaghetti & Tiramisu are highly recommended:)

Tristan

4.0

Beautiful setting & great food, really liked the branzino. Some dishes were very pricey though.

Sergio

5.0

My nephew Daniel & Priscilla introduced me to Donato & wow !!! Food was so delicious & service was top notch thanks to Margaux for taking care of us. Also the manager Tao was super friendly & made us feel at home. Definitely will be going back. Also the ambiance & vibe of this place was great

Christina

5.0

Went to Donato Restaurant for our anniversary last night & wow… we had been told to go for a while & people were right... we now also highly recommend. The food was exquisite, exactly what we were looking for; a guaranteed good meal, great service, & amazing wine. They made our celebration feel really special, & every single person from the hostess to our waiter was just perfect. Such a gem without even needing to go downtown! Thank you again to the staff yesterday!

Monika

5.0

Beautiful decor, nice atmosphere, & great customer service! The food was above expectations. We took burrata, octopus, calamari & steak. Very well done. One of the best margarita drinks we've ever had. The only one tiny disappointment was their pana cota for dessert. We hope to see cannoli in their menu next time ;) highly recommended