Au Ristorante Donato, les critiques soulignent généralement un cadre beau et raffiné, ainsi qu'un service attentif, parfois exceptionnel, ce qui en fait une destination gastronomique de premier plan même lorsque les expériences varient. Le menu est salué pour des plats frais et savoureux tels que la salade de fenouil, les arancini, la burrata, le branzino et le ribeye, avec plusieurs plats décrits comme bien équilibrés et présentés avec élégance; toutefois un certain nombre de convives signalent des pâtes insuffisamment cuites, des sauces trop salées ou des plats qui ne justifient pas le prix. Bien que de nombreuses visites soient décrites comme mémorables et dynamiques avec une ambiance agréable, quelques expériences mentionnent du bruit, une certaine incohérence du service ou des portions chères pour ce qui est offert, suggérant que Donato peut être remarquable mais pas sans faille. Dans l'ensemble, c'est un endroit souvent recommandé pour une soirée ou un repas élégant, offrant une cuisine de qualité et une ambiance chic.
We ate outside. Beautiful spot & everyone was friendly & attentive.
I had the gnocchi & provolone. It was really really good lol. A bit expensive but it was excellent. We showed up as soon as they were open so we didnt need a reservation
Horrible experience the service was terrible after telling the waiter food wasn't good he spoke to the manager who never came to see us got attitude & dirty looks from the bus girl when I asked for a fork from beginning to end was a disaster!
31 mai 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
Avoid this place at all costs. For a high end restaurant in Westmount charging high prices for their food I would expect the service to be above & beyond. I had dinner there for my birthday & used a gift card I had received the year prior from a family member. When I went to pay they told me the gift card was empty & there was no money on it. I was so embarrassed & then proceeded to pay with my own money out of pocket. The waiter was so arrogant & didn't even bother looking into it. I had to go myself to escalate the situation & tell the staff this gift card was brand new never used & that there's no way it's empty. They made me feel like a fool. The manager then said he'd look into it. I get a phone call a few days later that the gift card was never initiated. They had taken the money for over a year & have us a blank card with nothing on it & if I hadn't spoken up they would have robbed us. ROBBERY!! At such a nice place. You would think for such a huge & embarrassing mistake on their part they would offer me something substantial for this like paying for my previous dinner & giving me a huge apology & even some additional funds to make up for this. Nope. We got not even an apology of admission of error. The manager said I could get my gift card back but it was way too late for that. He also could not even confirm how much was originally on it & said he would give me 100$!!!! This is genuinely insane & want to make sure the owner sees this because his manager made this one of the worst situations possible & clearly doesn't care about the guests experience
I had one of the worst customer service experiences I've ever had at this restaurant. I went in with a gift card & was told by the waiter there was'no money on it.' Instead of properly checking their system first, the waiter basically dismissed us & made us feel like we were the problem & we had to pay out of pocket. We had to argue with the manager just to get them to investigate further.
Later, they called back claiming there actually was money on the card & offered a $100 gift card instead - but provided absolutely no proof or record showing that was the real balance. Then they actually told us to'ask the person who gave the gift card' how much was on it. That is completely ridiculous. An expensive restaurant should absolutely have a proper system in place to track gift card balances accurately.
What's worse is there was never a real apology from the manager for the mistake, the embarrassment, or the inconvenience. No accountability whatsoever. They also never offered to refund the money we paid out of pocket after incorrectly telling us the card was empty. If we hadn't pushed back, they would have happily taken our money & moved on.
For a restaurant that charges premium prices, the service & professionalism were shockingly bad. Easily one of the worst management & customer service experiences I've had.
Nous aimons venir luncher ici car la table d'hôte à 42$ est d'un rapport qualité- prix excellent.
Le service lundi le 18 mai par notre serveuse est impeccable.
Le poulpe grillé, la salade de fenouil, les pâtes, la bavette de boeuf, le cannoli & le tiramisu ne déçoivent pas.
Ce serait parfait d'avoir des produits de saison comme les asperges au menu.
C'est notre 3e fois & il y en aura d'autres.
Wow - truly one of the most unique & memorable dining experiences we've had. The food was outstanding, but what made the evening especially exceptional was the incredible service from Margaux. She was so attentive, thoughtful, & genuinely cared about every detail & comment throughout our dinner.
What really stood out was the special touch at the end when she teamed up with the manager to make the experience even more memorable for my wife, daughter, & me. The entire Team Donato made us feel warmly welcomed & created an evening we won't forget.
We will absolutely be returning soon. Thank you again for such an amazing experience!
My nephew Daniel & Priscilla introduced me to Donato & wow !!! Food was so delicious & service was top notch thanks to Margaux for taking care of us. Also the manager Tao was super friendly & made us feel at home. Definitely will be going back. Also the ambiance & vibe of this place was great
Went to Donato Restaurant for our anniversary last night & wow… we had been told to go for a while & people were right... we now also highly recommend. The food was exquisite, exactly what we were looking for; a guaranteed good meal, great service, & amazing wine. They made our celebration feel really special, & every single person from the hostess to our waiter was just perfect. Such a gem without even needing to go downtown! Thank you again to the staff yesterday!
Beautiful decor, nice atmosphere, & great customer service! The food was above expectations. We took burrata, octopus, calamari & steak. Very well done. One of the best margarita drinks we've ever had. The only one tiny disappointment was their pana cota for dessert. We hope to see cannoli in their menu next time ;) highly recommended
I was craving Italian food & went there for lunch. I ordered the Table d'hôtel. Both the Ceasar salad & the pasta were underwhelming. The tiramisu was good. Service was ok. Overpriced & underwhelming.
27 avr. 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
Amazing place & amazing atmosphere.
Such a pleasant service, our waiter Héol was top notch, his smile is unmatched & every recommendation was on point.
One of the best brunch spot in Montreal, & I'm a brunch guy !!
Excited to come back again for dinner, which I'm sure is nothing less than excellent.
Then restaurant was welcoming & beautiful atmosphere. We were welcome by a lovely hostess to our place. Our server Eddy was spot on the whole night with some nice recommandations for special & cocktails & wines. The beef tartare was phenomenal as well as the Bistecca! Would definitely recommend
We noticed the Maître D was involved during the service looking out for tables Wich is always a good thing. That's always a good sign of well managed establishment. Donato has a nice vibe with the choice of music & the lights. Will definitely come back!
It is a nice place with good food & good drinks. The staff is friendly & the food arrived very quickly. The area is also clean & the ambiance was chill & welcoming. I had a lot of fun with my family over here.
I've been coming to this Italian restaurant for a while because I live close by & I've always enjoyed the food & the atmosphere. It's usually one of my go-to places for dinner or a date night, & I've recommended it to friends before.
I will have to come back for supper as I was told the menu is not the same but for lunch I have to say I am not impressed.
Bavette undercooked
Pizza was OK at best little bit too stringy & crepe like & the sauce abit to sweet.
Calamari rip off of a portion.
My brother pasta was OK, i make it better. some sort of ragu
