Renoir Restaurant

Julieta

5.0

I was there for breakfast & food was amazing. The service was incredible & it is a very quiet atmosphere.

13 mai 2025

sur Google

Nassim

2.0

This review is about customer service.
I reserved a table for 4 for the brunch on Jan 1st online. Then I called the restaurant right away to confirm the reservation before inviting my guests. The gentleman confirmed that we have a reservation & all is good.
The day after I received a call from someone saying that our reservation is for a breakfast & not brunch! & they have no spot left for brunch.
I explained to her that this is not acceptable because I even called & confirmed, & then invited my guests. But, she blamed her new employees instead of taking responsibility & kept saying that she can't do anything! Then she blamed me because for the fact that the restaurant is very famous & I had to reserve earlier!
She also asked if I'm staying at the hotel, which I'm not. In any case I don't understand what difference it makes! It should be 1st come, 1st served!
I know the food is great but the customer service for such a restaurant is not acceptable. You made a mistake, at least own it instead of blaming others, & try to make it up to the customer!

2 mai 2025

sur Google

Tim

4.0

Breakfast was nice

19 mars 2024

sur Google

Nick

3.0

Food was mid, interior was a lil bland & for 100$ with taxes & tip per person, the food selection & interior design is like a regular brunch place. We thought this restaurant would be like the buffet in Sofitel Athens which is one of the top breakfasts buffets in the world. But it's really not like that at all.

11 mars 2024

sur Google

Krishanu

3.0

I have been a regular at the Renoir for many years & use the restaurant for work meetings. After recent experiences, I am sad to say that the Renoir's hey days are sadly over. Whilst the food remains good (but no where near the prepandemic standards), the service has declined dramatically & really mars the overall dining experience. In the last two weeks, I booked a breakfast meeting & then a dinner at the Renoir. On both occaisions the waiters mixed up our orders, were inattentive & slow. Strangely they have difficulty understanding both English & the French we speak in Quebec. They are a younger crew who whilst friendly, are quite disorganised .& uncoordinated. I really hope that this once solidly good Montreal establishment does not go down the drain. The Renoir really needs to look at service very closely should it wish to maintain it's reputation.

3 oct. 2023

sur Google

Alain

4.0

A super cool restaurant, hidden in the Sofitel Golden Mile, breakfast also is a pleasure, I recommend the Montréalais with salmon & eggs cooked to perfection. Excellent service

16 sept. 2023

sur Google

Nova

5.0

had a great breakfast there will be returning👍

26 août 2023

sur Google