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Commodités et servicesCapacité: 160 Nous acceptons: Master Card, Visa, Interac
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3.2 / 5 basées sur 25 évaluations
Distribution des évaluations
A West Island institution whose food Is now only average finds a way to make things worse by offering terrible customer service during a time when that's the only thing that will differentiate them from others .... over 1.5 hour wait for home delivery ( cold food , missing food , cold food ) without apology or regret for the delay. UNACCEPTABLE.
Piazza Romana is the most welcoming home style true Italian food and service and the restaurant is run by the most lovely family. Lovely ambiance, happy and long standing servers who take their craft seriously.. and the food.. what can I say at least as good as Nonna's!
I have been a customer for 25 years and will continue to be for at least another 25!
Keep up the great work.
Tout est excellent ,les pâtes al denté et les sauces savoureuses . L'accueil de Maria est chaleureux et le service est super . Nous y allons régulièrement et l'avons fait découvrir à plusieurs amis , mon fils dit que jusqu'à maintenant c'est le meilleur veau parmigiana qu'il a mangé C'est dorénavant notre restaurant pour le souper du nouvel an avec toute la famille. Un merci spécial à Tony le serveur ,il est toujours attentif
The service is very slow. The food is not on par with other restaurants of that type. The wine list looks pretty good however half litre house wine is not available, you have to order by the glass which of course ups the price. The best part of the meal for me was the bread, so really I cannot give this place more than one star.
From the minute we walked in, the greeting and attention was amazing. The ambiance was warm and comfortable.The service was incredible, even the young man filling our water glasses. When I requested some hot water, he immediately went to get it and returned promptly. The food was beyond delicious, beautiful presentation, nice sized portions, and seasoned to perfection! We definitely will be back and we highly recommend this restaurant.
I had reserved for 25 people for my wife's 40th birthday, and as a first time client,: very impressed! The orders were taken ahead of time out of courtesy so as to not affect both us & other clients, the food (appetizers + main meal) was delivered in a well synchronized, timely fashion. They were even able to accommodate 4 later joiners with the main meal. The service was excellent, the food & drinks were good (people asked if I had organised the place because I knew it & was a successful try at a new place nearby). Good communication & organisation with the head waiter- was able to organise the details of the night as it went by. Waiters & waitresses very courteous, and will be back. Thanks so much to the team at Piazza Romana! (Joe & Annik)
I am shocked to see the rate for this restaurant as it doesn't justify the reality. Unfortunately people who like this restaurant didnt come to review it.
I am taking the time to do so. I used to go to this restaurant about 20 years ago when I was more frequently in the west island. Now that I am back in the west, I plan to go often.
We came to celebrate my husband and my birthday as well as mother's day as we were away for vacation. It was our first time at the restaurant with our 7 month old baby and the staff was great, we got a high chair right away. When I needed to heat up the milk bottle i asked for hot water and without hesitation i got it with a big metal glass which help heat it quicker. When we left the restaurant, the waiter opened door for my husband as we had gifts in his hands soon after that i walked toward the exit door carrying my child and right away opened the door for me. These a little things that makes SUCH A HUGE DIFFERENCE!!!
As for the FOOD!!! WOW I had forgotten how good it was, each family member took a different plate and EVERYONE loved their dish!! That's rare, there's always someone not satisfied.
Give it a try and you'll be satisfied!
Bonus point for having a parking!
So very disappointed. We have all been coming here for many years and have noticed the significant decline in service and food for quite some time. Last visit was absolutely the worst. Our drink orders and meal orders were all mixed up, they ran out of bread, we waited just under three hours to get our meals, and once they arrived, they were either cold or wrong. To add to the negative experience, when we voiced our disappointment to the owner, she very rudely advised us that the restaurant would be fine without our business. She said this several times. No effort was made to improve the situation and we were never even offered coffee at the end of our meal. We were however offered our bills, again, some issued incorrectly. This was a negative experience from start to finish. When I spoke about this experience afterwards, several people agreed that this restUrant has really gone downhill, and most people agreed that they would rather not return. Very sad.
I've been going to this resto for about three years now. Me and my gf absolutely love it there. Nice ambiance & EXCELLENT food! Our favorite dishes are the penne carbonnara and their pizza romana. Delicious!
Disasterous! Very slow service. The wine list did not have vintatges listed and we finally got the fourth wine we chose. The Vongole had some kind of minced/frozen clams instead of whole, fresh ones. The rissoto was tasteless. When we complained to the "manafer" he said that the customer was too "difficult to please". When we stated that we would not leave a tip, he gave us a long sob story about he had to pay his staff.
This restaurant is Pretentious , overpriced and not a good visit
We were a party of ten, having travelled into town from Ottawa, Toronto, Kingston and Hudson. We had previously made a prior reservation for 12.30 pm We arrived at Piazza Romana on time to find that our table had not even been set up. Moreover, there was only one waiter on duty and, apparently one chef in the kitchen. No sign of a manager, who was only due to show up at 4 pm. Our order was eventually taken at 1.45 pm. a full hour and fifteen minutes after our arrival. We had repeatedly tried to get the attention of the sole waiter since one of our party had to leave to attend a funeral at 2.15. Eventually meals began to arrive at 2 pm.
We were unable to fault the quality of the food when it finally did arrive, but to have just two staff in attendance at lunchtime on a Friday speaks of sheer incompetence and, as far as we were concerned, was totally unacceptable.
Although we have dined at Piazza Romano in the past and been happy with the experience, you can be sure that we shall be reluctant to recommend your establishment in the future.
My daughter went to celebrate her 18th birthday at Piazza Romano in Pointe-Claire Village. The restaurant was 1/2 full but staff took 1 hour to serve them with sub-standard food. Not to mention the waiter abused the fact that these are young kids (18 years and younger)and they ordered a 21$ 1/2 bottle of wine (for legal drinkers) and he brought a $40 bottle of wine without consent because he thought that wasn't enough for 6 people and started arguing with them when the bill came. The manager was rude and obnoxious. I wouldn't go there again if you paid me. No wonder your restaurant is 1/2 full. I never would treat my clients like that. Shame on you for ruining someone's birthday!
Ate there this evening with my family. The food was good however the staff are by far the rudest I have ever encountered. The manager took our tables order and instead of punching in a my fathers salmon, he punched in veal. When the meals came and the mistake was realized it took 15 minutes for them to make the salmon. By the time his food came out everyone had finished eating and we still had received no apology. At the end we asked to speak to the manager however he was too busy to speak with us, which is strange when there are only 5 tables in the restaurant. We saw the manager smoking outside afterwards while he was supposed to be so busy. On top of it the waiter was extremely rude. We definitely won't be going back there.
Me and my boyfriend were very hungry and he has eaten here before and raves about the food. So almost at closing time on a Thursday we were greeted by the hostess and the waiters were very friendly and helpful. The food was extremely fresh and tasty. I highly recommend the Fried Calamari with their house dipping sauce. The romantic atmosphere was great for us,like you are in a hot spot down in old port. Great Italian restaurant in the west island :) GRAZIE!!!
Our family had dinner on June 21. The service was terrible (very slow), the food was average and our waiter was surly. We went to celebrate out kids' graduations. The waiter was quite rude when our son asked if they had Brio. We were informed that "we're not a pizzeria" I've certainly had Brio in other Italian restaurants of much better quality. He was equally rude when we asked for a daiquiri. It turns out that they are unable to mix these.
When I asked if he would recommend the seafood risotto, he replied "well, if you like rice, I suppose". None of the dishes were great. They were all mediocre. We each ordered a different dish and although the portions were generous, they were average-tasting.
Come on West Islanders, we deserve better than this!
I'll never go back again.
We ate at Piazza Romana on a recent Saturday night. We should have known what we were in for as we were left waiting in the entrance area without being greeted or acknowledged by any of the staff that wandered by us on numerous occasions. We were finally seated and the service from that point on was average at best. The pasta dishes we ordered were run of the mill Italian (nothing to write home about) and certainly not worth going out of your way for. The veal and chicken dishes were OK but also not worth going back for. What ruined all the meals, however, was the "fake" parmesan cheese that our waiter offered us. It could easily have been that Kraft pre-packaged non-refrigerated stuff sold in grocery stores or at best it had to be the worst cheap grated cheese we have ever tasted. What sealed the "we will never come back here again" deal was watching the Manager or Maitre'd remove a paid but unfinished open bottle of wine from a neighbouring table and return it to the bar. The young lady behind the bar simply placed it back on the shelf with what we assume were other bottles being sold by the glass. I am not in the restaurant business but I am certain this is NOT supposed to happen. Makes me wonder what they do with for example the bread that does not get eaten?. Needless to say we will NOT be back, there are plenty of other Italian restaurants to choose from on the West Island.