Pâtisserie Rosário

Marc

1.0

Closed at 4:10 instead of 5:00...made the trip through town for nothing. We won't bother trying to go back.

Fred

3.0

First time i went it was amazing 5 stars. I just went today & the chocolatines & the natas i got were so stale, i was disappointed.

Nadine

5.0

Vos natas sont a couper le souffle ! Délicieux !!!!!

Dora

3.0

This is an updated review added a year later. I regret that I have to lower my 5-star rating to 3 stars. Honestly, I considered giving 2 stars, but the bread & pastries are still delicious, & the rest of the staff haven't made any mistakes, so I decided on 3 stars. As a loyal customer who has frequented this shop for over a year, regularly buying cakes, sandwiches, coffee, & baguettes, what happened today really hurt me & made me realize how much the service has deteriorated.

Today, I bought a baguette & asked them to slice it. In the past, employees would take the baguette to a professional kitchen/cutting board area on the other side to prep it before putting it into the bread slicer. Today, this employee sliced the bread directly on a counter piled with personal belongings, handbags, iPads, phones, account books, & power cords. It was extremely unhygienic, but I still decided to buy it.

I kindly reminded her that handling the bread in the designated area next time would feel much cleaner. Instead of taking the feedback, she kept insisting that the counter was sanitized daily. But with so many personal items sitting right there, how could anyone feel it's hygienic? She then offered to remake it, but I told her,'It's fine, I'm in a rush. I'm just letting you know for next time that doing it over there would feel cleaner.' She got visibly upset.

To make matters worse, she took my cash payment without taking off her gloves. Since the gloves she was wearing weren't new, I assumed they were meant for handling food. I asked,'Shouldn't you take off your gloves?' She snapped,'I'm going to throw them away,' & slammed the cash register shut with a terrible attitude.

The staff just kept arguing that everything was clean. If they had simply said,'We'll be more careful next time,' the whole issue would have been resolved immediately. Given such poor service & attitude, I will not be coming back. Sorry, but there are plenty of choices around here, & you are not the only option.
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I've worked in this area for many years, but last week was my first time visiting this bakery, thanks to a friend's recommendation. It was delicious! I've since been back several times to try different breads, & they were all amazing. I highly recommend it!
The one I circled in the picture is my favorite.

Kathy

5.0

Excellent service & delicious food (especially their natas!)

France

1.0

Si vous retourniez vos appels ou répondiez à vos courriels ça aiderait. Mauvaise expérience avant même de goûter vos soit-disant délicieux galettes portugaises. Dommage.

Lulu

3.0

Credit for successfully executing creative flavors, but they refrigerate their natas so it's impossible to enjoy them unless you take them home.

Max

5.0

Une très belle pâtisserie avec un service attentionné. J'y suis allée plusieurs fois & j'ai toujours été bien servie. Le pain & les pâtisseries sont délicieux, particulièrement le pain au levain.

Audrey-Ann

1.0

Les pastel de nata étaient froids & bien en dessous de nos attentes en terme de goût. Au Portugal, les pastels de nata sont servis chauds ou température pièce. Chez Rosario, ils sont froides même lorsque nous avons précisé que c'était pour manger sur place.

L.

1.0

Je trouve cela absolument inhumain de laisser travailler ses employées dans des conditions dangereuses comme c'est le cas à Rosario. Je suis passé.e plus tôt aujourd'hui & il faisait plus chaud à l'intérieur de la pâtisserie qu'à l'extérieur. Le thermomètre de la pièce indiquait qu'il faisait 30 degrés. Selon le site du gouvernement du Québec, il est cas de chaleur extrême lorsque la température se situe entre 31 & 33 degrés. Non seulement la température frôle l'invivable pour les clients qui y restent pour 5 ou 10 minutes, mais les employées, elles, doivent y rester pendant de longues heures, tout en préparant du café & en réchauffant des sandwiches, bref, en étant à proximités de machines qui génèrent encore plus de chaleur. Aucune mesure ne semble être prise, on m'a dit que l'air climatisé est brisé depuis un bon bout, il n'y a pas de ventilateur… Je donne 5 étoiles aux filles du samedi qui ont un service à la clientèle extraordinaire malgré les conditions terribles dans lesquelles elles doivent travailler. Pour ce qui est du reste, je trouve le traitement des employées déplorable. Si la situation ne s'améliore pas bientôt, je considère fortement émettre un signalement citoyen à la CNESST.