Established in 2012, Pâtisserie Al Sham was one of the first oriental pastry shops in Laval. Since then, we have been serving our loyal customers with great joy and pride.
Patisserie Al Sham is described as a hidden gem offering authentic Arabic sweets with traditional flavors like baklava, maamoul, and knafeh that feel like they come from the Middle East. Patrons praise fresh, flavorful pastries with careful presentation, especially baklava that is not overly sweet and knafeh that is soft and satisfying, though a few note room for a bit more depth in some items. Service and atmosphere are consistently praised, described as warm and friendly with attentive staff, free tastings, and the option of customized cakes. Cleanliness and reasonable prices for the quality are also highlighted, reinforcing a sense of value. Many reviews rate it among the best Arabic or Syrian sweets in Laval and Montreal, a go to place for a wide variety of desserts and reliable quality. Overall the collection is seen as authentic, high quality, and dependable for repeated visits.
J'ai simplement demandé du khater (eau sucrée, un accompagnement traditionnel). On m'en a donné un seul, avec réticence. Refuser un geste aussi simple donne une impression de mesquinerie & d'indifférence envers la clientèle.
La qualité est au rendez-vous, mais le service est pratiquement inexistant. Un commerce ne peut pas fonctionner durablement avec un service aussi faible. Il est urgent de revoir votre façon de traiter les clients.Malheureusement, le service est catastrophique. Files interminables, téléphone qui ne répond jamais, aucune organisation claire, aucune indication sur les produits disponibles. On attend longtemps pour finalement découvrir que plusieurs articles sont épuisés. C'est frustrant & irrespectueux du temps des clients.
English
I simply asked for khater (sugar water, a traditional accompaniment). I was given only one, & reluctantly. Refusing such a simple gesture creates an impression of pettiness & indifference toward customers.
Unfortunately, the customer service is disastrous. Endless lines, unanswered phone calls, no clear organization, & no display showing what is actually available. Customers wait a long time only to find out that many items are sold out. It is frustrating & disrespectful of people's time.
The product quality is strong, but the service is nearly nonexistent. A business cannot operate sustainably with service at this level. Serious improvements are needed.
Went today & let me tell you ! we never seen a person with attitude as bad as the one serving us today , from the woman behind the counter ! If you don't want to work stay home , if you don't want to serve French speaking people , don't work in services a la clientele ! I was a regular but now forget it .
It used to be better! Knafe came almost empty bread only & when i told the lady she said because it's hot!! Which is a ridiculous answer. I'll give it a chance one more time..
Feb 11, 2026
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This spot is a true hidden gem for authentic Arabic sweets. The flavors are traditional & delicious - just like in the Middle East. The pastry chef & staff are warm, kind, & welcoming, always offering free tastings so you can pick your favorites. They also make customized birthday cakes, which are both beautiful & tasty. Prices are very fair for the quality you get. From baklava to maamoul to knafeh, everything is made with care & presented perfectly. I highly recommend this place!
Update 24Jan2026: still highly recommend. Great spot in Laval.
Number one in Arabic sweets 🌷our place to restore flavours of our countries
Everything is tasty especially baklwa ,maamul & knafeh 🔥
Staff are always kind & welcoming & do their best service
La meilleure place pour un dessert délicieux fait avec les meilleurs ingrédients. La pâtisserie fond dans la bouche. La quantité du sirop est optimum, pas top, & il n'en manque pas.
'If you run a dessert shop & every time we come you say the mabruma is sold out, that's really not good for your business. A sweet shop should have its most popular desserts available.'
I stumbled upon this bakery a few years ago, & I've been coming back every year since, always ordering either baklava or beinarein.
I love how the baklava is always fresh & not overly sweet. It has a lot of flavor. I'm not even going to try to name my favorites because honestly, I don't remember the names, I just recognize them visually. But overall, I've liked the majority of what I've tried.
If I had to make a suggestion, I'd say skip Adonis & come here for your baklava instead. I used to order from Adonis, but when I compare the two, Al Sham is so much better. The quality at Adonis just doesn't compare.
So if you're already on the hunt for baklava, just get it from here. You'll save yourself the trouble.
