Monteiro Express

Carla

1.0

WRONG FOOD + HUMILIATED.
Ordered TO GO chicken piripiri without any spice sauce, no beans, no white sauce. Advised staff I have allergies & I can NOT eat the spicy sauce. I did tip my order, different then the big group that were there. My order came wrong, SUPER SPICY, it probably got mixed with the big group order. Untill that moment, I wasn't upset, mistakes can happen.

Returned to the store with my wrong order to have the cashier REFUSE the food exchange & mock me! Laughing with the cook staff in other language. I raised my voice & directing myself to the staff she (the cashier) was talking to & making fun of me, I said'this is unacceptable behavior. It is NOT like I want free food, I only want what I ordered: a food I could eat, not super spicy!! I have allergies! What is your problem?! Why are you in the back making fun of me in other language right on my face? I am literally right here!'
The men that was at the grill, the one I direct myself, told her to make me a new one. She was relutant, he pointed at the food counter & spoke other language, she then started making me a new one but she made sure to fill it with beans & put the white sauce & everything I told her previously I did not ordered/wanted.

It was my second time coming here. McDonald's staff have better behavior & customer service. The way the cashier behaved I am sure she is friend/family of the owner.

15 mars 2026

sur Google

Yani

5.0

Poutine rating: 9.5/10
One of the best poutine in Montreal. I can never look at poutine the same again, Monteiro raised the bar. The mix of sauces are crazy good, fries are nice, the cheese is chonky & the chicken mmmm chickn.., & the cilantro yooooo let's go.
Spicy or medium adds a lot, mild & bbq are a bit lacking in comparison but still a fantastic poutine.

5 mars 2026

sur Google

Elvis

1.0

Ordered the chicken bowl with salad, rice, & fries. Calling it'bland' would be generous. The rice & fries had absolutely no flavor, & the chicken was so lightly seasoned it felt like a conceptual idea of seasoning rather than actual food.

So I tried to save it by seasoning it myself & asked for salt & pepper. I was told they don't have any. A restaurant that serves food but doesn't have salt or pepper somehow explains everything perfectly. If even the customers aren't allowed to season the food, I guess flavor just isn't part of the concept here.

Wild experience. Fully deserves the one star. Would not recommend unless you're actively trying to avoid taste.

1 févr. 2026

sur Google

Olivier

2.0

Not very clean, French fries not cooked enough. Chicken was cold.
Go to poulet rouge across the street instead. I must add to be fair that they have a great potential if they master the cooking of their stuff.

23 janv. 2026

sur Google

Saket

5.0

Sarah prepared wonderful & delicious Chicken Bowls for me & also helped me to charge my phone. I would recommend this restaurant for food & customer service satisfaction.

18 nov. 2025

sur Google

Hibss

5.0

Ordered poutine & it's so good fries with cheese (your choice of sauce ) & chicken only for 12 dollars

13 nov. 2025

sur Google

A

5.0

Best cheap eats piri piri in Montreal. Service is always unbelievably warm & kind. Chicken is perfectly cooked. Fantastic.

31 mars 2025

sur Google

Marilyne

5.0

Super good!!! Tasty & pretty healthy!!! Piri piri chicken, veggies & rice!!! BBQ sauce mild-medium spicey!!! Thank you Sarah!!! 🙏

11 mars 2025

sur Google