Dans l'ensemble, les avis donnent une image mitigée de Madame Poulet: certains clients louent le poulet et les frites, d'autres qualifient le poulet de meilleur à Montréal, tandis que d'autres trouvent le mac and cheese fade, la poutine décevante et notent des hausses de prix qui rendent les portions moins intéressantes, ainsi que des plats manquants ou froids et des éléments mal cuits; le service oscille entre sympathique et efficace d'une part et lent et peu attentif d'autre part, avec des critiques sur la musique trop forte, les délais d'attente, la barrière linguistique au comptoir et des commandes en livraison qui arrivent incomplètes, bien que plusieurs visites soulignent un bon rapport qualité prix pour les portions et un service chaleureux quand c'est le cas.
We went to Madame Poulet with high expectations, but unfortunately the experience was disappointing. The staff refused to speak English with us, so we had to order in French, which was manageable but still not very welcoming.
We ordered four plates: the new Chicken Tomacluck for myself & three chicken burgers for my wife & kids. The'chicken burgers' are not really burgers - they're chicken tenders placed inside a hamburger bun - so be aware of that before ordering.
The Tomacluck was mostly batter, & the chicken inside didn't taste properly cooked; the texture was still slimy, which was very off-putting.
On top of that, the restaurant was extremely cold - I had to eat my meal with my jacket on. The total for the four meals was approximately $85, which made the experience even more disappointing given the quality.
Ironically, the best part of the meal was the fresh-cut fries. For a chicken restaurant, the chicken itself was not the highlight. Overall, not an experience we would repeat
Horrible experience. It's was 15 degrees in the restaurant & the staff lied to me saying I controlled by the central. Waited 20 min for the tomacrap very disappointed 33$ later. I never felt so ripped off
This experience was absolutely terrible. My girlfriend was given the wrong burger, returned it untouched, & then was argued with about her order despite the bill showing what we ordered & paid for. On top of that, the employee was openly eating & sucking on a snack pack while talking to us, which was unbelievably rude, unprofessional, & disrespectful.
As for my food, being charged nearly 7$ extra for mac & cheese that was literally kraft dinner with fried onions slapped on top is a complete scam. The quality, service, & attitude were all unacceptable. We are beyond disappointed & will never be coming back.
My partner & I ordered two combo burgers. They brought me a completely different burger from what I had ordered, which I brought back to the counter, untouched. The lady argued me on what I had ordered despite proof on the bill, & was sucking on a snack pack the entire I was conversing with her, which felt very disrespectful. My partner's side, a mac n cheese, was basically just Kraft Dinner with some fried onion sprinkled on top. They charge nearly 7$ extra for a side of mac n cheese, only to serve KD!! Very unsatisfied & will not be returning.
Great service & suggestions given by Micheal on our last visit! Food is delicious, well preserved & reasonably priced for the portions! Definitely recommend & will come back !
Quand je suis entré la caissière était en train de regarder des tiktok & manger. En plus la salle de bain était barrée alors j'étais obligé de demander de la débarrer (je trouve ça fou barrer une salle de bain). Au moins la bouffe est bonne.
This review is purely for the service- I leave reviews everywhere I travel around the world & rarely have left 1, if ever. The service was beyond incredibly rude. My husband went over to pick us up some chicken sandwiches, & the woman refused to speak to my husband in English, being very rude about it. My husband doesn't speak French as he's American. Like I previously said, we travel all over the world & haven't encountered this, even where there is a language barrier there's always effort. Being originally being from Montreal I know this happens often, but felt compelled to leave this review as it seems people forget they live in Canada, especially in customer facing roles, & are fortunate to live in a bilingual province. He ended up going to Uniburger closeby which was excellent with both food & service.
I was quite disappointed with the food. The Piri Piri chicken burger was extremely messy to eat, the bun broke apart making it impossible to eat it as a burger rather in pieces. Some of the fries were a little raw & undercooked & the onion rings were greasy.
