Machi Machi

Jiaa

1.0

Came with friends for bubble tea. We were given the wrong straws (thin instead of boba straws & vice versa). Before opening them, I politely asked if I could get the correct big straw since my friend is uncomfortable sharing/swapping straws. Staff told me it was the right one & took the thin straw & walked to the back. When she came back I asked her again & got completely ignored as she just stared at me & left. My friend ended up without a straw to drink with. Straws take 2 seconds to take, the attitude was unnecessary.

LM

5.0

Best bubble tea ever - get the grapefruit one

Ad??

5.0

The best bubble tea shop you can find in MTL :-)

Pearl

1.0

The milk tea was good, but unfortunately, the service was very disappointing. The staff member taking orders was extremely rude & disrespectful toward customers. She was speaking loudly & impatiently, which made the experience uncomfortable.

I also witnessed her rolling her eyes at a delivery driver, which I found very unprofessional & disrespectful.

I hope the manager at Machi Machi can pay more attention to customer service & provide better training to the front-counter staff. The drinks are good, but good service is just as important to the overall customer experience.

Marina

3.0

Kinda mid & extremely overpriced for what it is. Service was quite slow also. Ordered the #1 black tea with crème brûlée it was okay kinda crazy no topping & if you wanna add it's 1) each…

Camellia

1.0

Honestly, the worst service I've ever experienced at a boba shop. The ordering process was painfully slow, & despite repeating my order & telling her at the beginning that I would like to get black milk tea with cream brulee but she only ordered black milk tea, the staff member still entered my sugar & ice preferences incorrectly. If she is a new employee, management seriously needs to step in & train their staff properly before putting them on the register. Unacceptable quality of service

Cat

4.0

I got the popular crème brûlée black milk tea & it was super good! It can be a bit filling ^^ I wish the cups were clear so we can get a good view but regardless the place is really cute & the ambience is peaceful! The drinks can be refreshing during a hot day.

Daniel

1.0

Took 45 minutes to prepare an order even though I was the only customer, they forgot to make it. Tea was mid

Kid

4.0

We didn't see anyone working here until we finished ordering on the machines. It was quite strange to me but the counter waitresses were still friendly. It took a bit longer than we thought it would to receive our drinks but it wasn't that bad. The drinks were great! They were just on point with the sweetness & the tea flavours. It was around 8$ for a drink too which is quite a decent price for the size.

JD

5.0

I visited Montreal recently & this was one of the best bubble tea spots. I ordered the strawberry panna cotta drink & it was super. The workers were friendly & I would recommend checking it out.