Les Marchés TAU draws mixed feedback, with strong value and a wide range of organic and natural products at affordable prices for health minded shoppers, and praise for a clean store and helpful staff. Freshness can be inconsistent, as arugula and broccoli are sometimes spoiled upon opening, and price accuracy at checkout can cause refund hassles. Customer service is described as both unfriendly and courteous, depending on the staff, and billing issues include taxes charged on non taxable items. While the store is valued for its organic focus and weekly discounts and there is convenient location and parking, the overall consensus calls for more consistent quality, pricing, and service.
I had been shopping at Tau for over ten years & had a very poor experience with new management in December. I asked for a refund on several of the same item that I bought on sale, but was charged for the full price. In the past, at Tau, this was never an issue & the cashier was always quick to rectify it & sympathetic. However, this time the cashier was unable to perform the transaction due to a mismatched bar code & the manager refused to help me. I explained that I worked in retail before & the item description on the receipt was identical to the product (as were all the numbers on the bar code save the last one) so could he process the refund anyhow. He refused. He was extremely disagreeable & was more interested in being right then understanding where the error came from & how to help solve the issue. When I got home I realized the whole box had been scanned originally when I purchased it & not each individual item so the last digit of the bar code was different. This is basic management skills.
There was also a strong language barrier as we were both speaking French as a second language & he had no knowledge of English.
I will be spending my money at other health food stores who have professional management & higher quality control.
Le vieux chinois qui travaille là m'a parlé de façon épouvantable. Il m'a manqué de respect à deux reprises. Il m'a répondu comme ceci: je m'en calisse. Je vais que chez avril désormais. Ils viennent de perdre 3 bons clients.
Mar 15, 2026
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On ne peut rien commander en ligne . Tu appelles & on te fait attendre des heures & des heures. Les travailleurs ne sont pas compétents , alors ils se débarrassent de toi en te faisant attendre , au lieu de te dire si le produit désiré est disponible ou pas . Ils sont irresponsables & irrespectueux
Advertising an item on special that scans at full price & then saying that the special expired 13 days ago is nonsense & an abuse of their customers. They pretended its innocent but how can you advertise a special & continue selling & restocking for 2 weeks also laughably the manager is supposedly not able to offer the item based on the politique des exactitudes des prix but that I should come back another time.
The manager of this store is constantly playing games with the prices (trying to scam you into paying more than on the price tag). Have had many occasions where sale prices on price tags were not applied at checkout. When confronted about the'Scanning code of Ethics' they refuse to give you the item free, always using lame excuses about how the price is not wrong. I've also had to fight multiple times to get them to honor prices on tags! I've also seen multiple'Sale' displays where they mix very similar items not on sale in with sale items in hopes you will grab them by mistake. DONE with the games here, not going back!!
Tau Brossard needs to be revamped in more ways than one
I have been going there because the location is close to my home
On 3 occasions the price scanned was not the same as advertised ,& it becomes a big hassle to get a refund. the vegetables lack freshness
I just bought Aragula when I got home & opened the package it's 80% wet & brown inside, last week the broccoli that was exposed looked old full of brown spots a reputable grocer that has some pride would never leave vegetables in that condition for everyone to see
The other element that is unfortunate has to do with the staff they don't look happy always with a long face avoiding eye contact & very dry should you ask them a question
I will do my best to avoid this place unless I am really stuck
Si je pouvais mettre zéro étoile je le ferais. Erreur de prix à répétition, par-dessus ça leur service à la clientèle est très médiocre. Bref, je n'y retournerai plus, à partir de maintenant, je vais aller chez Avril.
Jan 3, 2026
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quand on prend la peine de téléphoner pour savoir a quel heure ferme le comptoir de prêt a manger il faudrait informé vos employé comme il faut quand on dit 5h00 c'est pas 4h45...
Fidèle cliente depuis 25 ans. Service client exceptionnel bons rabais à chaque semaine très abordable pour une épicerie fine & Bio. On trouve tout ce à quoi on peut espérer pour le plus grand bien de notre santé. Danyèle (Verdun)
