Welcome to La Grange URBAINE where the contemporary meets the traditional. Open daily for breakfast, lunch and supper, we offer home-style cooking in a cozy wood setting accented with splashes of bright red.
Reviews of La Grange Urbaine converge on a standout wood fired pizza and well executed Italian fare, with the crust and toppings repeatedly described as flavorful and satisfying and the pizza often hailed as among the best in town; prosciutto pizza is singled out by several reviewers, while other dishes like calamari and pasta also receive praise. The setting is described as warm and inviting, thanks to a wood burning fireplace and a cozy interior, though the space can be very loud, especially for groups or larger parties. Service experiences vary widely: some visits feature friendly, attentive staff and smooth group service, while others recount slow pacing, sporadic checks, and moments of perceived rushed timing or miscommunication at the end of meals. Billing and tipping tensions appear in a few accounts, including frustration with the timing of the bill and disagreements over gratuities. BYOB with Italian wine is appreciated by many, and groups and private events are seen as a plus when well managed, but on occasion the management of private events and seating allocations has caused disappointment. Overall, the restaurant delivers flavorful food, a lively atmosphere, and solid value for many guests, with caveats about noise, service consistency, and occasional organizational hiccups.
I went with my partner & i was really looking forward to it BUT OMG what happened to this place I was so disappointed. The quality has deteriorated, all the prices were ridiculously jacked up & the service was a total disaster. 3 strikes what a shame. Word to the wise Dont put any of your previous expectations up
Mar 3, 2026
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Went for a birthday last Sunday & we had a great time. this place has great food & he's bringing her own wine so it's a perfect combination. The only thing that we didn't like was the fact that they offered the bill without us asking (it was an indirect way to say maybe it's time for you to go 😁 although it was only 8 PM). Regardless, I still highly recommend the place.
I came in for my birthday with a group of 20 people. Soon as we arrived, we were greeted by absolutely zero smiles from the hostess & waitresses. It took more than ten minutes to get water, & the waitress rushed us to take our orders while the group wasn't even enterily seated.
The food was served very sporadically, with the pizzas & the pasta being served at different times when we ordered all
together. Food was good tho!! 🙌🏼
The waitress never came to ask how our food was, but came regularly to try & take away our plates so we could pay & leave.
Overall very disappointing knowing i was service such service on my birthday & we were treated as a nuisance:(
Feb 7, 2026
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L'endroit est magnifique avec un grand feu chaleureux qui brule.
La pate a pizza est tout simplement imbattable.
À part le service qui est souvent un peu décevant pour le reste c'est un 5/5
J'ai été plusieurs fois & leur nourriture est vraiment délicieuse! Dommage qu'une soirée le propriétaire a invité ses amis (selon la serveuse) & ils étaient très désagréables, c'était humiliant. Ils riaient fort & faisaient des bruits très étranges. Probablement très saouls. Je pense que le propriétaire fait erreur d'organiser une soirée personnelle dans le restaurant où il sert des clients. Mise à part cette situation, formidable restaurant.
Une énorme merci pour la belle salle de groupe prépare & offert pour notre groupe pour fête notre souper de staff & amis de l'équipe Liqui pneus de laval :) ce fut un service & un énorme repas délicieux merci bcp a notre serveuse Esperanda 😊 & le reste de l'équipe aussi 🙏
Photo de notre groupe & de notre magnifique serveuse 🤗
So, this was my experience at La Grange Urbaine, an establishment advertised as an Italian restaurant, but is it really? Serving calamari with pasta sauce? I don't think so.
The food overall was okay, but the service was absolutely horrendous. I honestly don't think I've ever experienced worse customer service, which makes me wonder: is this the staff's doing, or a reflection of how the owners train them?
This was during our staff Christmas party (16 people). We arrived around 4:30 p.m., & by 5 p.m. we were still waiting for two people. One guest asked if she could place her order since she needed to leave by 5:45, but was told no because we were only allowed to order once everyone arrived. She ended up leaving without eating.
We were then asked to get up & move down two seats so they could free up a table in case of walk-ins, even though we were already mid-conversation & enjoying our wine. In the end, no one ever used that table.
We were seated for almost an hour without being offered water; we had to ask for it. Midway through the meal, someone asked if bread came with the table & was told yes BUT only if we asked for it. Another guest ordered garlic bread & was asked if she wanted cheese, without being informed it was an extra charge. She only found out when the bill arrived. At one point, someone was even nudged on the head three separate times.
When the bills were brought, the server finally asked how everything was. I shared my concerns, & suddenly his customer service skills appeared… too little, too late. Shortly after, who I assume was the owner emerged from the shadows & put on a bit of a show. I repeated my concerns, & he offered us bignets. Instead, we were given a mini panettone, which I can only assume was gifted to him, as it wasn't even on the menu. I guess he tried to save face. If that's the case, at least bring what you offer not a mediocre dessert.
Long story short, do yourself a favour & don't waste your money. This is very much a you had to be there situation. The experience was far more baffling in person than I can even describe.
Oh & by the way, salt your entrance.
Since I dont have the option to reply to your response, I will do it this way…
It's truly humbling when someone takes accountability instead of simply making excuses 😉
Buon Natale e vi auguro che nel nuovo anno possiate rivedere e migliorare le aspettative legate al servizio clienti della vostra azienda. 🎄
On nous invite à quitter le restaurant sans nous avoir dit, au préalable lors de la réservation, qu'il y avait un deuxième service, c'est fâchant. De plus malheureusement le restaurateur n'applique toujours pas correctement la loi sur le pourboire, 7 mois après sa mise en vigueur.
Mais malgré tout leurs pizza sont succulentes.
Nous étions 4 car nous avions des certificats cadeaux. C'était la première & dernière fois. Restaurant très très bruyant! Les plats sont généreux mais sans plus! Nous avons commandé 4 assiettes de pâtes & nous avons attendu 40 minutes pour les recevoir. Nous avons vu la serveuse deux fois! Quand elle a pris la commande & apporté les boissons ensuite quand elle a apporté les assiettes. Aucune excuse pendant pour le délai! Quand nous sommes sortis, j'ai payé une partie avec le certificat cadeau & une autre débit! J'ai vite calculé le pourboire que j'ai quand même donné! Mais il manquait 2$ pour le 15%! La serveuse a tout de suite commencé à argumenter! Que le pourboire était de 15% & que je n'avais pas donné assez! De son gros sourire qui finalement était pas très honnête, il ne restait plus rien! Je suis restée bouche bée! Il ne manquait que 2 $. J'ai voulu faire une autre transaction débit mais elle a finit par dire que c'était correct! Mais bête! Complètement inacceptable!!! Même mes enfants adolescents sont restés bouche bée! À bien y penser le service ne valait même pas 15% pour 40 minutes d'attente & un bruit incroyable! Service très hypocrite & restaurant trop familial où les tables des clients très connus sont servis avec des privilèges & probablement prioritaires! Très très déçus!!
Première fois & ... dernière!! À l'accueil, un type aux cheveux gris sans façon, pas de bonjour, l'air bête nous amène ou plutôt se rend à une table & on devine que c'est celle-là!! Bon, il a peut-être passé une mauvaise journée! J'opte pour une entrée de saumon fumé à 18.95! Très petite portion, quelques câpres & pas plus d'oignons! Le serveur m'en rapporte! Lui, il est aimable! Comme repas principal, crevettes gratinées avec une lèche de sauce tomates!!!!!!! AYOYE! Même pas digne d'une restaurant 2 étoiles! Caoutchouteux & sans saveur! Présentation à l'image du goût! Le restaurant est bruyant mais je m'y attendais! Soyez prévenus car si vous vous attendez à des bons mets italiens (exception de la pizza), allez ailleurs! Le monsieur aux cheveux gris avec le tablier a été très correct & souriant! Je me rappelle très bien! Cependant, je parle d'un autre à l'accueil début cinquantaine ...............!!!!!!!!!!
