La Cage aux Sports regroupe une quarantaine d'établissements à travers le Québec. Son atmosphère stimulante axés sur l'esprit sportif, l'action et le divertissement, les brasseries sont parfaite pour les gens qui aiment le sport et une ambiance animée.
Dans l'ensemble, les avis décrivent La Cage comme un bar sportif animé avec beaucoup d'écrans, une ambiance conviviale et du popcorn offert; le service est généralement sympathique et efficace quand l'établissement est occupé, mais plusieurs visites signalent des lenteurs, des problèmes de sièges et des expériences variables; la nourriture, notamment ailes et pizzas, est décrite comme correcte ou bonne, sans être exceptionnelle, et certains trouvent les prix élevés; l'endroit est prisé pour suivre les matchs et l'emplacement près du centre attire du monde, d'où une réservation conseillée les soirs de match; l'ambiance et les cocktails reçoivent des échos très positifs et l'accueil est largement salué, ce qui incite souvent à revenir malgré des expériences qui peuvent diverger.
Last night, I had a very disappointing dining experience at La Cage during game night.
I fully understand that the restaurant was extremely busy & that the staff were under a lot of pressure. When we ordered our second round of food, the server assigned to our table did not bring us utensils right away. Considering how busy the restaurant was, we remained patient & understanding about the situation.
However, what was completely unacceptable was the attitude & response from another server. We noticed that one server appeared significantly less busy than the rest of the staff & kept walking back & forth near our table. We politely asked him if he could simply bring us two sets of utensils. Instead of helping us, he coldly told us to'go ask your own server.'
The reason it was difficult for us to communicate with the server assigned to our table was because his work section was clearly arranged very poorly. He was responsible for the entire bar area, including another section located approximately 10 meters away from us. He was constantly running around & visibly overwhelmed throughout the entire night. Meanwhile, the server who refused to help us was only responsible for the few nearby tables around us - excluding our table - & appeared much less busy.
Honestly, this response was shocking & unacceptable. We were not asking for anything unreasonable, special treatment, or free items. We were simply asking for basic utensils so we could eat the food we had already ordered & paid for. Refusing such a simple request, while showing such a cold & dismissive attitude toward customers, is extremely unprofessional & reflects very poorly on your service standards.
I would genuinely like to know if this is really the type of customer service La Cage considers acceptable. Are servers trained to refuse even the most basic customer assistance simply because a table is not assigned to them? If so, that is deeply concerning.
Being busy is understandable. Poor organization on a game night may also happen. But showing a bad attitude & refusing a basic customer request is absolutely not acceptable.
This interaction seriously damaged our dining experience & left us with a very negative impression of your restaurant.
Really big brewery/ restaurant/ sports bar. I came pretty late & it was so going. The servers were a bit inattentive but the beer was really good. High priced though. Good for watching sports or a place for big groups of downtown.
Very good, but very interesting as the young gentlemen working the bar made a comment to a few regular patrons leaving to have a good night & that he is a nice tipper. Of course the gentlemen asked what necessitates to be a nice tipper? The gentleman's first words were 20%, nothing to do with anything else. His failure to acknowledge tips should be high if the quality of service & food was very good! It was shocking, being that he never asked how was my meal, or if I needed anything, if I wanted another drink, which I had to ask for myself or inquire about anything at all! Yet I still gave him a 17% tip with no thank you or any appreciation, or maybe even say have a nice night, the only thing he said was that we close in 20 minutes. Such a,' we are entitled' generation!! Try working for your money with world class service or even try some service excellence! Go figure that should come into play for higher tips!!!
Great service. Our server (Kariane) was friendly, welcoming, pleasant, helpful & honest! Two hours after dinner, I realized I had lost my credit card. I returned to La Cage (where I had last used it) & was amazed that our server had found it & kept it safe for me. The ambiance is nice for a sports-themed restaurant/bar, & especially for fans of the Montreal Canadiens. After all, it's connected with the Bell Centre. The food was fine for this kind of place. Fried cauliflower appetizer. Burger. Poutine. We kept it simple. be honest, the poutine was lacklustre. The gravy was lukewarm & weak. The cheese sat there, big & chunky; it wouldn't blend with the fries or even slightly melt as I stirred it up. I've had enough great poutine in my life to know this wasn't representing Montréal. Perhaps the cook had an off night? It happens. The goalie can't always block every shot. Anyway, the free popcorn made up for the poutine & the cold Murphy's Irish stout & Griffintown craft beer made it all quite alright. We were there at 5:00 pm on a Friday (non-game) night. It wasn't too busy when we arrived, but it was becoming busier. We walked by on a Saturday (game night) & it was super-busy, but looked like people were having a good time. Good drinks. Cold beer. Fast & friendly service. Decent sports-bar food. Nice ambiance. Great location. Honest staff. All in all, a good experience. We'd return.
10 déc. 2024
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Nous nous sommes arretes à la brasserie sportive en fin de journée pour boire un verre. Rien à redire sur l'accueil, serveuse souriante & agréable. Au niveau du service, serveur très souriant, chaleureux. Je recommande ce bar sans problème.
