La Cage

John

1.0

I have a creates 2 formal complaint regarding an incident at your Carrefour Laval loa formal complaint regarding an incident at your Carrefour Laval location on Friday, April 24, 2026, involving the handling of our group's long-standing reservation & the subsequent interaction with the location's director, Mr. Richard Bourdeau.

Our group of 6-8 people has maintained a standing reservation every Friday at 8:30 PM from October through May for over six years-regardless of how busy the restaurant may be. Throughout that time, we have consistently felt welcomed & well accommodated by your staff, which is why this situation was particularly disappointing.

On April 24, our reservation was not honored, as the table designated for our group had been given to another party. This created unnecessary inconvenience & frustration. I sent an email on Saturday, April 25, outlining my concerns & seeking clarification, as I could not understand how such an oversight occurred.

Following this, I received a call from Mr. Bourdeau on Monday at approximately 11:15 AM. I returned his call with the intention of having a constructive discussion. However, the conversation quickly became one-sided, as I was interrupted early & asked to let him speak first. The tone of the discussion felt more defensive than solution-oriented, with the situation largely attributed to miscommunication.

Mr. Bourdeau emphasized his extensive experience in the restaurant industry & explained the importance of maximizing occupancy during the playoff season. He also stated that he could not allow a table to remain empty for an extended period prior to our 8:30 PM reservation.

While I fully understand the operational pressures during peak periods, this situation could have been easily avoided through standard reservation management practices. As I mentioned during our conversation, the appropriate approach would have been to inform the earlier party (who reportedly arrived around 6:00 PM) that the table was reserved for 8:30 PM & that they would have a defined time limit. This is a common & widely accepted practice that would have prevented the issue entirely.

I also explained that our group has been loyal to this location for over six years, only to be informed less than two hours before our reservation that our table was no longer available. In addition to our weekly visits, I have personally hosted multiple company events at this location, including 5-à-7 gatherings, holiday functions, & end-of-season hockey dinners for groups of 20-25 people.

On a conservative estimate, our regular Friday visits alone represent approximately 35 evenings per season, with an average spend of around $90 plus per person. This equates to nearly $19,000 annually from our hockey group alone-excluding additional corporate events & other visits.

Despite this, the resolution offered by Mr. Bourdeau was limited to a couple of pitchers & wings for a future visit. Given the circumstances & the impact of the situation, this response did not feel proportionate or reflective of the level of service we have experienced over the years.

Unfortunately, both the handling of the reservation & the follow-up discussion did not meet the level of professionalism or customer care we have come to expect. As a result, our group has made the decision to no longer return to this location. This is not a decision we take lightly, considering our long-standing relationship with your establishment.

I would appreciate your review of this matter & any feedback you may have regarding how such situations are expected to be handled at the corporate level. I also hope this feedback can help prevent similar situations for other loyal customers in the future.

NO FOLLOW UP for 2 weeks, apparently due to vacation, only one guy takes on major complaints in the whole company! Its too bad because the servers there are very kind & do an excellent job. Not the same for the upper management unfortunately.

Garo

5.0

Chicken Wings Buffalo are perfect al La Cage

Mohamed

5.0

As an Elite member, this is one of my favorite places in town. They serve some of the best chicken wings around, the food is always great, & the atmosphere is perfect for watching hockey games. Excellent service & a fantastic sports bar experience. Highly recommended!

Dims

4.0

Love the popcorn! We ordered a double hamburger with fries, poutine & buffalo wings. The food was edible but inconsistent. Buffalo wings were amazing. Fries were cold, hamburger burnt. Poutine was good. Drinks were good as well.
They should use heat lamps for the food as it sits forever on the counter until the entire order is complete waiting to get picked up. They have quite a number of people behind the kitchen but they don't seem to run efficiently. Went there for a habs game during the week. Also they should turn up the heat it was cold in there! The atmosphere was okay nothing crazy!

Filippo

3.0

Food was good, but my goodness was it pricy. The double blitz burger was at least 27 & 16 wings were almost the same price. The service was excellent & the bathrooms were very clean. However, I would not return here due to the high prices. My 50$ gift card was no match for the astounding cost.

Clement

5.0

Had a fantastic evening at LaCage yesterday! 🎉 The atmosphere was electric with the NFL season kicking off, & the restaurant was buzzing with excitement as everyone cheered on their teams. 🍻 The wings were delicious, & with the Thursday half-price special, it was an unbeatable deal. 🍗😋 Great food, great company, & a memorable night-definitely an evening well spent! 🌟

Charles

5.0

Si vous voulez sifflez des filles, manger d'la wing, tapper sur les tables, c'est le spot. Go habs go !

Christian

3.0

The chicken wings were good but the nacho was missing flavor :-(

But service was super good, Thanks Alexia