Kosher Resto Chops

Ron

3.0

Lots of good choices but really pricey & everyone in our party was sick after eating there (food quality issue). Been there before & had good experiences, but quality may have gone downhill. When the food safety problem was discussed with the manager they dismissed it & didn't offer us any kind of compensation.View more

Dec 10, 2023
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DavidRa-740

1 Review

2.0

My experiences at this place were hideous & disrespectful.
I was ordering with my wife sushi take - away for Shabbat evening & due to allergy I specifically stated twice NOT to have Avocado.
When I came back to my hotel , I opened the order & saw that all of my Sushi rolls were with Avocado, although stating twice that I can't have it.
I called the manager of the restaurant & told him that I have an Avocado at my food & asked if he could sent a replacement. Since it was before closing at Friday he couldn't get it & sound stressed & uncomfortable, I told him that I could call 10 minutes later & so I did. After 10 minutes, he said that he is sorry but the food is locked & there is nothing he can do. This made me really stuck , I was suppose to spend the next 25 hours with only vegetables & bread that I bought at the last moment before Shabbat, & due to my religion I couldn't get a proper meal, since this restaurant serves kosher food, he knew how bad it is for me & promise me a compensation, telling me & my wife to come along at Sunday & he will take care of us. I've consulted with my wife & thought that a dinner plus a refund would be a fair deal, & this is what I told him when we finally came at Sunday.
His response was as following , & I quote : "You can choose anything from the menu" - A list of dishes with prices varies between 24 & 42 CAD . I told him that I am expecting a refund for the sushi I couldn't eat- which is exactly 36 CAD, & he said , & I quote again : "You can have only this dish, I see numbers & that is what it is worth for me". I told him that a dinner should be a fair compensation & I wouldn't think of ordering to priciest steak & drink all the bar dry, but still enjoy a dinner. My wife suggested that both of us will take a course & he was quick to fix her & told her , & once again I quote : "My apology is your compensation, I only see number & you can either take sushi at the same price again or any of the suggested one course per two person menu" . I told him that it is not acceptable, & that I staying hungry at Shabbat because of his careless mistake - he could check my reservation , & nor him or the cook cared too much to do so.
After we saw it is going no where, we asked for a refund only for my sushi , his response was that "due to the laws of Montreal he can't refund". Really? he drag us here , at the middle of the vacation, after I was hungry at the weekend , not standing on his word about getting compensation & not willing to refund us?

We had no choice & didn't want to leave our money there, so my wife ordered a course worth 28CAD & a dessert worth 10CAD.

I have never experienced such a rude, arrogant , non thoughtful & dishonest service.

You have been warned, avoid this place.