Hoshi BBQ coréen

Joshua

5.0

Always fresh & good service

Loth

4.0

Il y a de tout de sushi à bbq coréen

Yixiao

5.0

Great concept, good variety of sushi, shrimp tempura was the best, the Korean bbq menu was great. Service is incredibly fast.

Saadman

1.0

Went here for the all-you-can-eat with a group of 4 adults. The food was okay, nothing special, but the service completely ruined the experience.

We were rushed the entire time. About 1 hour in, staff were already asking if we wanted to order more & pushing us along, even though the dining time is supposed to be around 2 hours. It didn't feel like we were being given a normal, relaxed dining experience.

What made it worse was the overall vibe. We were the only brown (South Asian) group in the restaurant. Throughout the meal, I felt like the staff were constantly watching us & treating us differently. It was uncomfortable & unnecessary.

For context, we ordered normally-nothing excessive-& we didn't waste any food. We even asked for the bill at around the 1 hour 40 minute mark, so it's not like we were overstaying.

If the issue was just timing or table turnover, that's one thing-but the way it was handled, combined with how we were made to feel, left a really bad impression. If they only care to cater to a certain type of crowd, maybe they should move their restaurant somewhere in Ohio or Mississippi where they will find their desired crowd & don't have to deal with diversity, because this was not it.
Still left a 20% tip btw maybe you can use it for behavioural short courses for your staff.

Would not go back.

Sarah

2.0

Je n'ai pas apprécié mon expérience, la nourriture était bonne mais il y avait beaucoup de bruit & les serveurs était très machinales dans leur interactions avec nous & pas du tout souriant, il ne faisait que leur travail ni plus ni moins. J'ai donc décidé de ne pas laisser de pourboire contrairement à d'autres restaurant ou buffet où mon expérience était nettement supérieur. Le serveur me demande pourquoi je lui répond tout simplement que je n'étais pas satisfaite du service, il me fait clairement comprendre que ce n'est pas son problème & me dit que je devrai aller ailleurs pour ne pas l'embêter, très irrespectueux, ne cherchait pas réellement à comprend pourquoi, il ne pensait qu'à son pourboire. Le pourboire que je chasse n'est pas une obligation & encore plus quand le service ne suit pas.

Ma réponse :

Suite à votre réponse, je précise que mon commentaire concernait principalement le service du serveur qui nous a pris en charge. L'interaction était très mécanique, sans sourire, avec peu d'engagement.

Le pourboire reste à la discrétion du client & ne dépend pas uniquement de la qualité de la nourriture : une bonne cuisine n'implique pas automatiquement un pourboire. J'ai déjà été dans des restaurants où les serveurs étaient attentifs, présents & s'assuraient que tout allait bien, ce qui fait toute la différence.Mon intention n'était pas de juger toute l'équipe, mais bien l'expérience vécue.

Suite à votre réponse, je me demande si ce type de réaction face aux clients ne reflète pas justement l'approche du service au sein de votre établissement
Merci

Meagan

3.0

It was okay for my birthday dinner, however I would not go back.

Raphaël

5.0

The service & the food is insane! The price is very good considering there's sushi! Will be returning for sure!

Duyen

2.0

me & my friends went here to get dinner around 6 on sunday & there was 6 of us. the food took a while to come out, some food that we didn't order came to our table, the servers looked like they didn't wanna serve us at all. when it came to paying we all paid by couple so 3 bills in total & the guy checking us out ( maybe the manger) didn't let us put our own tip but he picked his own tip which i found is a bit weird since most places let you select your own tipping… our bill went from $105 to $127 for 2 people.. it's not bad but it's just that he selected his own tip which is absurd…

Fluff

3.0

Everything was nice. Atmosphere was calming & welcoming & the food was delicious. My only complaint was one of the older workers there who seemed to add tipping in the final bill without notifying us. We were three different parties there, so three different bills. Two-Two & Three. It seemed gor one of the bills he added more or less 20$ while the others payed 15$ extra. I feel as tho tipping shouldn't be in the final bill, & be based on the experience we had. Especially since then also got upset when we asked him about it.

Lulu

1.0

Went to this Korean restaurant yesterday, food was good but the service was so bad. I understand that you only have 2 hours to stay to dine in but it is disrespectful when people are still eating & food & plates are being removed.