Many reviews describe Hoshi BBQ coréen as a busy all you can eat spot with a wide range of Korean barbecue and sushi, offering fast service and a lively, family friendly vibe, and several readers praise the variety, freshness of sushi, and value during lunch or all you can eat meals. However, experiences vary: some guests encounter long waits when no tables are available indoors, variable service from staff, and smoky dining rooms with ventilation that could be better. Others note inconsistent meat options, grills that are not very hot, and dishes that can be overly salty or not as fresh as hoped, along with occasional app or QR ordering quirks and portions that feel smaller than expected. Overall impressions range from highly positive for quality and pace to mixed or tepid for consistency and value, depending on visit time and group size.
Je n'ai pas apprécié mon expérience, la nourriture était bonne mais il y avait beaucoup de bruit & les serveurs était très machinales dans leur interactions avec nous & pas du tout souriant, il ne faisait que leur travail ni plus ni moins. J'ai donc décidé de ne pas laisser de pourboire contrairement à d'autres restaurant ou buffet où mon expérience était nettement supérieur. Le serveur me demande pourquoi je lui répond tout simplement que je n'étais pas satisfaite du service, il me fait clairement comprendre que ce n'est pas son problème & me dit que je devrai aller ailleurs pour ne pas l'embêter, très irrespectueux, ne cherchait pas réellement à comprend pourquoi, il ne pensait qu'à son pourboire. Le pourboire que je chasse n'est pas une obligation & encore plus quand le service ne suit pas.
Ma réponse :
Suite à votre réponse, je précise que mon commentaire concernait principalement le service du serveur qui nous a pris en charge. L'interaction était très mécanique, sans sourire, avec peu d'engagement.
Le pourboire reste à la discrétion du client & ne dépend pas uniquement de la qualité de la nourriture : une bonne cuisine n'implique pas automatiquement un pourboire. J'ai déjà été dans des restaurants où les serveurs étaient attentifs, présents & s'assuraient que tout allait bien, ce qui fait toute la différence.Mon intention n'était pas de juger toute l'équipe, mais bien l'expérience vécue.
Suite à votre réponse, je me demande si ce type de réaction face aux clients ne reflète pas justement l'approche du service au sein de votre établissement
Merci
me & my friends went here to get dinner around 6 on sunday & there was 6 of us. the food took a while to come out, some food that we didn't order came to our table, the servers looked like they didn't wanna serve us at all. when it came to paying we all paid by couple so 3 bills in total & the guy checking us out ( maybe the manger) didn't let us put our own tip but he picked his own tip which i found is a bit weird since most places let you select your own tipping… our bill went from $105 to $127 for 2 people.. it's not bad but it's just that he selected his own tip which is absurd…
Everything was nice. Atmosphere was calming & welcoming & the food was delicious. My only complaint was one of the older workers there who seemed to add tipping in the final bill without notifying us. We were three different parties there, so three different bills. Two-Two & Three. It seemed gor one of the bills he added more or less 20$ while the others payed 15$ extra. I feel as tho tipping shouldn't be in the final bill, & be based on the experience we had. Especially since then also got upset when we asked him about it.
Went to this Korean restaurant yesterday, food was good but the service was so bad. I understand that you only have 2 hours to stay to dine in but it is disrespectful when people are still eating & food & plates are being removed.
This place is okay. The workers are sweet funny & honest. If you dont have a reservation you are left waiting for quite a while. There is no where to wait or to sit except outside. Thank god they call you to come back in once a table is ready.
The food was okay. They have lots of sushi options which i like but we came for the barbecue & theres not many meat options. A downside for me was the grill, it was not hot at all our meats took a while to cook & the marinade was nothing to rave about. Our orders came out quite fast but quite funnily too. On the app it said 3-4 pcs so we ordered one each & we ended up getting one piece each item we ordered which was strange the dishes came out as if they were half eaten by another table. Also for a grill the ventilation was really horrible. I felt like i was getting full just from inhaling all the smoke in there.
Went again yesterday a Monday, was bad… servers were cold didnt care much , food was horrible the meat didnt feel fresh at all. The sushi was falling apart.. not worth the price of a AYCE
Went for lunch & it was very good. There was a good selections of items, Sushi, fried foods, meat on skewers, raw meats etc. Lots of fun cooking your own food, it's a different experience. Great atmosphere & Friendly staff. 8.8/10
Pros:
A) Korean, Japanese & Chinese style cuisine which is nice.
B) The manager & servers were attentive & well trained.
C) The food was alright & okay Sushi's were good & so were the meats.
Cons:
A) The Bathrooms need better attention & renovations.
B) The front area needs a better attention as well.
C) They have WiFi & it's locked so if you need to order. If you need to order via WiFi How?
D) You only use your phone to order other places have iPads & touchscreens or paper menu etc.
E) The lighting & ventilation can be better as well from my perspective.
Conclusion:
Been here 3x & I am just not a fan of this style of concept. It used to be an improvement 2-3 years ago now It changed & now I am indifferent on this establishment.
Personnel sans âme. Buffet à volonté avec nourriture insipide. Vous devrez laver vos vêtements & manteaux tellement ils empesteront la friture. Traces de gras proéminentes à la base du'grill' coréen.
Good atmosphere, very polite crew. The menu's quiet nice. The only thing that is not enjoyable is that most of what they've served is too salty. Anything else is good !
Très bonne sélection d ingrédient, les viandes sont de bonne qualité. Le Kim chi est correct mais la souoe aigre piquante est décevante. Le staff est très courtois & serviable.
Les sushis sont excellents & les crevettes tempura sont parfaite.
First time eating here & will be the last time. Jan 28th we were greeted by the rudest hostess. She just handed us the ipad to put in our order without any explanation. It being our first time there, we were a bit confused about how to proceed exactly. We tried asking her for help but she didn't seem to understand very much so we asked if she speaks French. She rolled her eyes & rudely said no but you speak English. She is definitely not the type of employee any restaurant should have to greet clients. Luckily then our server was
someone else who was more courteous.
Then the food… nothing great there. Firstly, the plates are the size of appetizer plates. Secondly they have no forks. I understand it's a concept but they should accommodate clients who are not accustomed to chop sticks. We are in Canada!! The quantities are ridiculously small so constant ordering is necessary & you can easily be there for 3 hours. For example, If you order onion to cook with your meat they literally bring 1 onion ring on a huge plate. You order ice-cream they bring you a ball made with a melon baller!!! It's absolutely ridiculous! I understand they don't want to waste food but why not tell clients what to expect with the quantity instead of wasting time. Already that it ends up being a long meal. In addition , the grill is too hot & you can feel the extreme heat from your seat, & the smell that we had in our clothing after being there was absolutely disgusting. The worst meal & service I have had in a long time.
had dinner there Monday evening (the 19th). food was amazing. service was friendly & effective. spoke to the manager Jason who was very friendly & clearly cares about his business. the girl at the reception was cold & borderline rude, did not pass the vibe check at all
on January 19 around 19:30 // Food was fresh & delicious with a great variety. Service was lightning fast & Our server *Jason* gave us one of the best service we've ever had! Such a gentleman.
The only downside was the poor service from the hostess. When my wife called to make sure we didn't need a reservation before coming in: she felt like the hostess was rude to her & didn't want to have to deal with her over the phone. When we arrived, my wife asked her for the bathroom & she ignored her ... Then she showed us a pamphlet & said'Scan'. My wife, my cousin & I were baffled by her attitude to say the least. But at least Jason saved the night with his amazing service.
We will definetly come again & we hope we won't get the same trestment with the hostess 😮?💨
For a'all you can eat' restaurant, I was expecting alot more than this & I've been to many of those. I feel let down, because they have the least food option & the sushis were just 😐... Let's just say they were sitting in the fridge for too long since the rice was dry. The service was good tho & the place sure looks nice, but seems like they dont have no airing system/fans so it is smoky in there & you will come out smelling like food. Sadly first & last time for us.
