Donuts are consistently described as fresh, large, soft and flavorful, with a wide range of flavors from classic glazed to inventive options like creme brulee and pistachio; the texture is light and not overly greasy, and many say the sweetness level is well balanced, though a few note some flavors can be very sweet. Prices are generally seen as fair for the size and quality, with some mentions of higher price for premium flavors. Service is repeatedly described as friendly and helpful, and the shop ambiance is welcoming and playful, often highlighted by retro arcade games that add nostalgic charm. Overall, Homers is portrayed as a standout donut destination in Montreal, a must try for donut lovers, with many reviewers planning to return and praise the packaging and on site experience, while a small number point to room for improvement in consistency or cleanliness.
Hussein accommodated a last minute request promptly when another donut shop could not deliver on a special order. I highly recommend this Homers. Thanks Hussein.
J'ai commandé une boite de 12 beignes pour mes invités j'ai recu une boite de 12 beignes identiques pour un total de 48$ avec uber eats ! Experience décevante !!
Lorsque l'on paye plus de 10$ le beigne & que ton seul travail c'est d'écouter la commande du client & de prendre un le bon beugne & de le mettre dans la boîte.. & que tu réussi a te trompé & mettre un beigne generique, c'est vraiment pas être competant.. par contre quand tu le rappel pour leur mentionné leur erreur, que la personne au téléphone n'arrive pas à parlé un francais acceptable & prete son gerant & que tu te fait raccrocher au nez sans aucun effort ni excuse pour trouver une solution, c'est simplement innacceptable! Vous venez de perdre de nombreux clients!
I went in to buy a few donuts, but since there are many flavors & I'm not familiar with all the exact names, I accidentally said a couple of them wrong. Instead of simply helping, the staff member kept correcting me in a very rude & condescending way.
For example, when I thought one donut was tiramisu but it wasn't, he said'This is not tiramisu, it's ___, ok?' in a sarcastic tone. Another time I asked for an'original' donut (which usually means a plain one in many places), & when I clarified it wasn't what I meant, he responded'That's called sugar, ok?' again very dismissively.
Customers shouldn't have to memorize every donut name just to order. If someone points or describes what they want, that should be enough. The attitude was unnecessarily mean & made the experience very uncomfortable.
