The Rail Coal Fire Bistro
1500 Route 138
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Reviews for Etc.
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Display Allsteak(84) recommend(64) attentive(37) highly recommend(34) steakhouse(32) dessert(24) perfection(23) casino(21) wine(19) outstanding(17) freeman(16) quality(16)
Served by Freeman, Great service , very welcoming & great professionalism- highly recommended!
(positive vibes, happy workers, great mood , definitely coming back)
BEST SERVICE FROM AN AMAZING STAFF. Gotta say that there was one individual that made the experience AMAZING. Our waiter Freeman made our stay unforgettable & made us come back another time. Thank you for the great hospitality!!💯
Great experience, service, food, atmosphere.
Kudos to Freeman & team professionalism.
Fantastic evening! Thanks to Freeman & the management team!!
Expérience absolument incroyable !
Dès notre arrivée, l'hôtesse nous a informés que notre serveur habituel, Monsieur Roberto, n'était pas disponible & nous a confiés à Monsieur Freeman, qui a offert un service tout simplement remarquable. Professionnel, attentionné & d'une grande courtoisie, il a grandement contribué à rendre notre soirée mémorable.
Le souci du détail est omniprésent dans ce restaurant. Les plats sont magnifiquement travaillés, avec une présentation exceptionnelle, digne des grandes tables. Chaque bouchée était un véritable plaisir.
& que dire du dessert… absolument délicieux !
Ma copine & moi-même recommandons vivement ce restaurant à tous ceux qui recherchent une cuisine de haute qualité, dans une ambiance chic, élégante & distinguée. Un grand merci à Monsieur Freeman pour cette expérience impeccable !
⭐⭐⭐⭐⭐ Sunday evening perfection - exceptional service that made the night unforgettable
Last night, Sunday evening, we had supper at ETC Restaurant at Playground Casino in Kahnawake, & the experience was truly exceptional.
About a week ago, we experienced an issue related to the return of our car. What stood out was management's decision to handle the situation in a genuinely customer-centric way. As a gesture to make things right, we were invited back for dinner, & that decision set the stage for what became a remarkable evening.
Before heading to the restaurant, we spent a little time enjoying the casino & had the pleasure of winning $600 together, which immediately added a positive & relaxed energy to the night - a great reminder of why Playground is such an enjoyable destination overall.
From the moment we sat down at ETC, the evening felt refined & special. We began with a beautiful Chablis, followed by excellent entrées, including a bruschetta-style dish with perfectly prepared bread & cheese, paired with a beautifully marinated salad, as well as a fresh shrimp entrée. The main courses were outstanding: Wagyu beef & a 40-day aged ribeye, cooked to perfection & served with elegant greens.
Dessert was just as impressive - a beautiful cheesecake & an elegant chocolate mousse, both carefully presented & delicious.
What truly made the evening unforgettable, however, was the service, & in particular Freeman.
Freeman was the person who truly made this night special. His attention, warmth, professionalism, & genuine care elevated the entire experience. He guided us through the menu, offered thoughtful recommendations, & ensured every detail was perfect throughout the evening. Thanks to him, & his personal touches added elegance & personality to the experience & that we would not have enjoyed without his care & initiative.
This is exactly what exceptional service looks like. Freeman's presence transformed a great dinner into a truly memorable experience, one that felt closer to Michelin-level service than a typical restaurant visit.
A sincere thank-you to Freeman for his outstanding hospitality, & to the management team for their thoughtful, customer-focused approach & for creating the opportunity to turn a situation into such a positive experience.
We will absolutely be back.
Big thank you to the whole team!
Amazing work from staff.
Dave, Freeman, Roberto & Natsha were amazing.
What the heck, had such an awesome time at ETC.. The food was sooo good - super fresh, flavourful, & came out way faster than we expected. Big shoutout to our server, Freeman. Guy was amazing. Warm, friendly, & on point with everything. He checked in just the right amount, cracked a few jokes, & made the whole experience even better. Coming back for sure
Freeman was absolutely amazing! I asked for him because he's always friendly, attentive, & genuinely great at what he does. His service made my visit even better. Highly recommend asking for Freeman!
The expert service & warm hospitality of our servers - Freeman, Roberto & Michael was superb & the food was OUTSTANDING! My friends & I agreed to return again in the NEAR future!!! & we liked being observed by David & John to let them know how much we enjoyed our dining experience OVERALL!!