Espresso Bar 1720

Ryan

5.0

We come here often. Great vibe, nice staff.

Mahdi

5.0

I love this cafe. One my favorite spots in the neighborhood. High quality coffee, nice collection of sweets, & great atmosphere.

Anna

5.0

Such a cozy place! The coffee is absolutely delicious, & the pastries are always fresh. I'm so happy I found this little gem. Highly recommend! ☕?❤?

Nourzilla

2.0

We've been coming to this coffee shop since day one, & for a long time it was one of our favorite places. That's why it's honestly disappointing to see how much the customer service has changed lately.

The last few times we've visited, the atmosphere has felt extremely cold & unwelcoming. There's no eye contact, no'thank you,' no'have a good day,' & sometimes not even a response when we say thank you ourselves. We'll say'good evening' to the baristas & genuinely feel like we're interrupting their conversation.

I completely understand that baristas are human & can have bad days. I also understand that working in customer service can be tiring. But there is a difference between expecting someone to be cheerful 100% of the time & expecting a basic level of courtesy. A simple smile, acknowledgment,'thank you,' or'have a good evening' really doesn't require a long conversation or fake enthusiasm.

I actually used to work in customer service at a small local business myself, so I understand both sides. I know everyone has difficult days, but I also know how much these small gestures matter, especially when customers are being polite & respectful.

We always bring our cups back to the counter when we're finished, even though many customers don't, & yet we don't even get a simple acknowledgment. It's not about expecting special treatment; we just expect the basic courtesy that used to be part of the experience here.

We're not asking for baristas to be robots or to have a conversation with every customer. We just miss the warmth & appreciation that made us love this place in the first place. Hopefully this is something the team can take as constructive feedback, because we genuinely would love to enjoy coming here again the way we used to.

Gaby

5.0

My favorite coffee shop in Montreal 🫶 the Cafe Crema is legendary & it's my favorite way to wake up slow on vacation. Love the playlist, ambience is nice (recommended to me by two local friends) & I look forward to coming back every year.

Matthew

5.0

Had a double Americano with an apricot croissant. Both delicious & friendly staff

Simon

5.0

Enjoy Best cake espresso

Fubara

3.0

There were two barristas. One was unaware of her customer service role but thankfully her colleague was. I ended up with an Americano.

???

5.0

Nice, cozy café with a welcoming atmosphere-perfect for grabbing a coffee with friends & enjoying good conversation. The upstairs seating area offers additional tables & chairs, making it a comfortable spot to relax or spend some time working on personal projects.

Compared to the typical Tim Hortons crowd, the environment feels a bit more mature & conducive to focus. It's a place where you can comfortably socialize or get some work done without feeling rushed.

We often stop by in the mornings during the'Eed holiday to meet up with friends. On my last visit, I ordered a matcha, which I enjoyed. Overall, it's a pleasant place to visit, whether you're looking to catch up with friends or simply enjoy a quieter café atmosphere.

Sabrina

4.0

Great Cafe with good service, has a terrasse. Staff are pleasant. This is my third tome here. Had lattes & croissants: Apricot, another time the Pistachio one, & then the chocolate.
They have a nice Terrasse & also a seating are upstairs