Signaler une critique ou des réponses inappropriées

"Very poor service, we waited 1hr 40min for our food to arrive and we waited 50min for cappuccino (coffee was stone cold when served), we asked for salt & pepper when our food arrived but it never came. It would have been nice to receive a complementary dish or snack as a way of apologizing for the wait or for during the long wait but that did not..."