Dolci Piu stands as a distinguished destination for exquisite pastries and expertly brewed café beverages, offering a sophisticated yet accessible experience. Indulge in a curated selection of artisanal baked goods, from delicate croissants to rich tarts, each crafted with premium ingredients and meticulous attention to detail. The café complements these sweet delights with a range of satisfying sandwiches, perfect for a delightful midday repast or a light, flavorful meal. Enjoy a moment of refined pleasure in an inviting atmosphere that encourages both relaxed enjoyment and focused conversation. Dolci Piu seamlessly blends the artistry of a patisserie with the comforting appeal of a quality café, creating a memorable stop for discerning patrons.
Dolci Piu is widely celebrated for its exceptional variety of high-quality baked goods, including fresh, flavorful pastries, perfectly crafted croissants, and delicious custom cakes that are frequently described as light, moist, and visually stunning. Many patrons find the shop to be a lovely, welcoming destination for enjoying a sweet treat or a quick lunch, often praising the professional and creative work put into wedding and birthday desserts. The bakery maintains a loyal following thanks to its consistent ability to deliver beautiful, tasty creations that elevate special celebrations and daily visits alike, making it a highly recommended spot for those seeking artisanal desserts and a cozy, pleasant atmosphere.
I usually don't like leaving negative reviews, especially for small businesses, because I know they can have a real impact. However, after multiple disappointing experiences, I've reached the point where I think I should share mine.
I suspect I might have been overcharged on several occasions. I usually order roughly the same items with only minor variations, yet the total can differ significantly from one visit to the next. Unfortunately, it's impossible to verify because there are no prices displayed for pastries, biscuits, salads, & many other items. That lack of transparency is frustrating & makes it difficult to question the bill with confidence.
The customer service has also been consistently disappointing. Some of the female employees come across as dismissive & unfriendly. They act like they're royal family members forced to deal with the plebs. With all due respect, I don't want to see their attitude & mood the same way as they don't want to see mine, right? When a customer is smiling, polite, & respectful, it's reasonable to expect basic courtesy in return-not to be treated as though they're an inconvenience. Everyone has bad days, but this has happened often enough that it feels like the norm rather than the exception.
The pastries are good, which is the only reason I'm giving 3 stars instead of fewer. Unfortunately, good products can't make up for poor customer service. Some of the staff should receive customer service training because a little politeness goes a long way. There have been quite a few reviews regarding poor customer service & it seems the issue still has not been addressed.
Je fréquente depuis longtemps Dolce Più & j'ai à coeur la bonne réputation mais en ce 10 août 2026, les préposés à l'accueil aucun sourire, café froid, bagel avec fromage à la crème une très très très mince couche, l'attente était tellement longue que les clients quittaient.
Dommage pour Dolce Più.
My wedding cake was made by Dolcipiu, & it was absolutely magical! Not only was it stunning, but it tasted incredible as well. I couldn't have been happier with their work. I highly recommend them to any future bride & groom!
Jul 31, 2026
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Vraiment aucun sens du service à la clientèle. J'attendais devant la caisse pour être servi : ni bonjour, ni'comment ça va?', aucun signe de courtoisie. Ils ont servi deux clients arrivés après moi sans même demander qui est le suivant. Je suis sorti furieux - j'aurais pu demander : « Est?ce que je suis invisible? »
Quatre employés pour trois clients… quel est le ratio nécessaire pour être servi convenablement à 10 h 40, dimanche 26 juillet?
I ordered a birthday cake for 10 people & sent them a photo that I wanted printed on it. I was told they would make a larger cake for 12 people so the photo would fit properly on a rectangular cake. Based on that, I trusted they knew what they were doing.
Instead, I ended up with this sorry looking cake, which looked nothing like what I was expecting. The photo was poorly placed, the presentation was disappointing, & the overall finish looked rushed.
For $60, I honestly expected much better. I genuinely feel like I got scammed. The final product was nowhere near what was promised or what I paid for. Just have a look at the photo I attached & judge for yourself.
We've been buying cupcakes from Dolci Piu for the past few years, & the kids absolutely love them. This year, we also ordered our daughter's anniversary cake from them, & it turned out absolutely beautiful & delicious.
I placed the order over the phone with Sabrina, & she was efficient & helpful.
I had an amazing experience ordering a birthday cake! The cake was absolutely delicious, & the design was even better than I expected, it exceeded all my expectations. The service was outstanding from start to finish, especially Shana, who was incredibly helpful, kind, & professional. She made the whole process so easy & enjoyable. I highly recommend this place to anyone looking for a beautiful & delicious cake with exceptional customer service!
I'm very disappointed with my recent experience at this location. I used to visit regularly, the previous staff were always welcoming & friendly.
Unfortunately, my experience today was very different. According to my receipt, I was served by Julia. While I was simply asking for clarification about the name of a cake because the display label appeared to be misplaced, I felt that my questions were met with an unfriendly & dismissive attitude, which made me feel as though I was inconveniencing her. A little patience & kindness would have made a big difference.
As I was leaving, another employee, who I believe may have been the manager, smiled at me. I wanted to mention my experience but was in a rush & didn't have the opportunity.
After reading other reviews describing similar experiences with customer service, it's disappointing to see that this does not appear to be an isolated incident. I sincerely hope the store takes customer service more seriously, as it has always been one of the reasons I enjoyed coming here. Sadly, after this experience, I don't plan on returning.
