Original Shawarma is widely praised for its flavor, generous portions, and consistent quality, with dishes like shawarma and mandi described as standout options and reliable values in Montreal and beyond. The chicken shawarma is consistently juicy and well seasoned, and the mandi is noted for its rich aroma and satisfying richness, while sauces and the rice are well regarded. Service is generally friendly and efficient, even during busy times, and the venue is clean with a relaxed vibe. Some reviewers mention crowded seating, long lines, occasional online order mixups, and food arriving cold or a bit inconsistent in pacing or portion size. Overall, Original Shawarma is viewed as a top choice for shawarma lovers and a dependable, satisfying option, albeit with crowding and occasional hiccups in service and logistics.
The level of service & taste is consistent & that's great the new whole grilled chicken can be better as its new it was really dry & crisp but slwayx my favorite place & generous portions keep it up please & thank you
45 minutes d'attente pour avoir un plat familial plus un crispy, enfin de compte très déçu de mon expérience. Recevoir un plat froid alors que j'avais des invités à table était vraiment gênant. De plus le crispy arrivé 8 minutes plus tard 😞. Je m'attendais à un minimum de qualité & d'attention. Malheureusement, cela a complètement gâché le repas & laissé une mauvaise impression à tout le monde.
Very poor service, I was given the wrong order twice. Called them & they said come & we will fix but wasted my time & Mr. Manager did not had the courtesy to respect & compensate.
Seriously, the food was amazing, & the people were so generous. I made a mistake & ordered the wrong food, & when I asked, it turned out to be my mistake. They brought me my favorite dish, shawarma, for free just because I told them I was from Ottawa.
I've been a customer for a long time & have been supporting this restaurant since their first Mississauga location. I order from them regularly, usually around 3-4 times a month, because I genuinely enjoy the food.
Recently I had an issue with the quality of one of my orders, so I reached out to the manager directly. I really appreciated how professionally they handled the situation. They responded quickly, apologized sincerely, & made things right right away.
That kind of customer service means a lot & shows they truly care about their customers & reputation. Mistakes can happen anywhere, but the way a business responds is what makes the difference.
Because of their positive attitude & respectful treatment, I'll continue supporting them & ordering again. Great food & excellent customer service.
I have tried so many different Shawarma dishes in Montreal, New York & so many other places & this one is pretty good. I am happy with it. The chicken is well seasoned, & the rice & the other toppings are also well balanced. The tomatoes are the best addition because it adds a little bit of tang to it.
