Diablos BBQ Smokehouse

Jean-Philippe

2.0

on est aller ce soir pour souper 19h , grand manque de serveur & serveuse.
ensuite après 1h30 on a reçu nos cotes levee, ils étaient sec & trop cuits.
to the owner:
Thank you for taking the time to reply. However, a few points in your response need to be addressed.

First, whether you call them back ribs, spare ribs, or any other cut of pork, the basic standard of a good rib is moisture & tenderness. When meat has no juice left in it & is tough to chew, that is what paying guests call dry & overcooked. While I respect that taste can be subjective & that this is one of your top sellers, the specific rack served to our table was simply overcooked, regardless of how well the rest of the batch turned out for other tables that night.

Second, as for the service, waiting 90 minutes for food inevitably creates a poor experience on the dining room floor. Your staff were doing their absolute best under obvious pressure & served us as well as they possibly could. Trying to dismiss a 90-minute wait as merely a'busy dining room' rather than acknowledging an operational bottleneck is unfair to your guests-& frankly, it is unfair to your employees who are left on the front line dealing with empty tables & frustrated customers when the system breaks down.

I left honest feedback so you would know where the kitchen execution & wait times failed for our table that evening. I hope you can take it constructively rather than deflecting it, so your hard-working staff aren't put in that position in the future.

Franz

3.0

I was looking for a good southern style BBQ joint, However, at Diablos everything was dry: the beef brisket, the fried chicken, the cornbread. The worst detail, the pudding chomeur, should be a light cake swimming in syrup in the bottom. Instead they used the dry cornbread & they added some dry sugar on top.

The only redeemable point was the huge selection of bourbons. So if you are a bourbon fan you can go enjoy a drink with coleslaw, the only thing that isn't dry on the menu.

Frédéric

5.0

Delicieux, prenez le combo brisket & cotes levées

Mohannad

3.0

This is my second time coming here. The first time, I had the pork sliders & ribs, & they were really, really good, so I was excited to come back.

This time, I came for the all-you-can-eat chicken wings, & unfortunately, I almost threw up. 😭 I could barely finish my two baskets. I expected the wings to be covered in spices & sauces, but they were barely seasoned at all, not even salt & pepper. The sauce came on the side, which was also disappointing.

The wings genuinely did not taste fresh. & were dry. They had this weird taste that made me feel like they were something the kitchen needed to get rid of before they went bad. They were also extremely oily, to the point where they actually made me nauseous.

That being said, the service was absolutely amazing. The server was so kind & attentive, & honestly, I felt too shy to tell her that I wasn't enjoying the food because she was so lovely. So, 10/10 for the service, but unfortunately a 2/10 for the wings.

I know my first experience here was great, which is why this visit was not the best for me. I'll only come back for the ribs though.

Qasem

5.0

Brisket is great. Pork ribs are good.

Service is bad. One time we just left how late the waitress showed up

Brendan

4.0

Nice atmosphere, but not the best service out there. The wait time for the meal was long but understandable. The tables & chairs were not properly cleaned though, they were sticky & there were some slimy substance underneath the tables... The floor was also incredibly slippery so be careful.

Food wise, their brisket & prokribs were decent, a bit on the dryer side for sure but nicely seasoned. Their sides were amazing, but the star for the show was really their dino ribs. It is truly an experience, IMO a must order...... but it's only available on Friday-Saturday.

Canadian

2.0

I brought my family specifically to try the brisket this restaurant is known for. We arrived around 8:30 p.m. on a Saturday, prime dinner time, & were seated without anyone mentioning that the brisket was already sold out.

We then waited about 15 minutes before anyone came to our table, without even being offered water. Only after taking our drink order & later our food order did the waitress tell us there was no brisket left. On a Saturday at 8:30 p.m.? For one of your signature dishes? & nobody thought to mention this at the entrance? We had driven in from another town specifically to try it. Completely unacceptable.

We ordered other meats instead. They were okay, but nothing memorable. Both the beef & pork ribs were somewhat overcooked.

The atmosphere was average, but cleanliness was another problem. There was sticky residue on the floor, & my mother nearly slipped because of it.

Between the poor communication, slow service, missing signature dish during peak Saturday hours, mediocre food, & questionable cleanliness, we will not be returning.

Abinayaa

5.0

Such kind & fun ppl! Would recommend!

TuckerEwa-7590

1 Commentaire

5.0

Absolute goats amazing food.

J

5.0

Loved the food, Evelyn was the best! Great all around!