CUP MTL

Hugo

5.0

Never disappoints! Great food, service & price. The atmosphere & music will definitely keep me coming back.

Mehdy

5.0

Staff rocks, food is really tasty & in good portion sizes. I genuinely can't wait to come back here!!

Maxine

1.0

something is seriously wrong with this place

i came here last summer with my friends for 1$ oyster night & we ended up having a terrible experience. quick summary: the drinks tasted good & the food was mostly ok, the service was insanely slow, they clearly forgot about our oyster orders & ended up waiting over an hour & a half for them (they tasted really mid). our table felt'abandoned' at some point as our waiter never came back to ask us if we wanted more drinks or to give us more water during our long wait time. the service was so bad that eventually the owner got involved & we ended up getting free dessert.

last monday, we decided to give it another try as we knew that drinks were good & the food was ok + maybe the service was bad because they were too busy that night. i have over 6 years of experience in hospitality so i am very understanding of small things going wrong. this however, was not the case. i cannot think of single way to rationalize what happened on monday, so my only conclusion is that this restaurant is negligent.

we showed up around 4:42 pm. on google maps, it said the restaurant opened at 4. we tried opening the front door but it was locked.We ended up seeing a man behind the bar but he wouldn't look at us or open the door. we assumed that there might be a mistake on the restaurant might open at 5 so we started walking away. A man( the owner) exited a car & told us it is open .from my understanding, a lady accompanying him then unlocked the door for us to come in. weird…….

we sat down & were the only people in the restaurant. we were 3 people & were waiting for a 4th. we ordered drinks & a meal right away. it took about 10 minutes for us to receive two of the drinks (i watched the bartender behind the bar the whole time. looks like he was pretty unprepared for a restaurant that had supposedly been open for the past 40 minutes). the 3rd drink arrived separately a few minutes later. i ordered a 2nd drink which came quick. about 40-45 minutes went by until we received the first meal. my 4th friend arrived around this time & she ordered a sangria pitcher for the table & a snack for herself. multiple minutes went by before receiving the second plate of food & another multiple minutes went by before receiving the 3rd plate of food. all
the food tasted fine but we got no explanation or free compensation for waiting so long & getting all our meals separately.

the 4th friend also waited a ridiculous amount of time for her food to arrive. at this point, there was another table of 3, & 2 that had arrived. this was nowhere near a busy night. the waiter came to refill our glasses with sangria from our pitcher at some point & then disappeared to the kitchen. at 7:30 pm (the waiter had already abandoned us a while ago), i told my friends that i would be ready to leave & they all agreed to ask for the check the next time the waiter came in the dinning room. during this time, i went to the bathroom twice & saw our waiter standing in the doorway of the kitchen, completely ignoring the dining room. at about 8:05 pm, a table next to us had to get up to get the waiter in the kitchen. the waiter returned to their table with food in take out bags apologizing & saying that he wasn't charging certain items. clearly the service was not only poor for our table. we then took this opportunity to ask for our checks. we were able to pay at about 8:10 pm & we all tipped 15% because we felt bad about not tipping, which i deeply regret.

overall, i cannot understand how this could have happened on such a slow night. i don't understand why our server never came back to ask us if we wanted more drinks, give us more water or just come into the dinning room for us to be able to pay our bills. it is also ridiculous that we were not offered anything in compensation for such slow & unprofessional service. i also want to mention that i believe the owner was at the restaurant all evening & he did not even seem to notice that the waiter abandoned the entire dinning space for over 45 mins??

Sophie

5.0

Lovely food & cocktails! Would come back

Philippe

5.0

Enfin un phat thai comme en Thaïlande ! & le cury rouge est fantastique. Je vais revenir souvent c est certain.

Claudia

5.0

Delicious food & nice wine & cocktail menu.
Our server was attentive & personable. Will definitely be coming back with a group of friends!

Adriane

5.0

Akira était exceptionnel, à l'affût des besoins & toujours souriant!!

Sabrina

5.0

Délicieux, belle ambiance & super service. On revient !

Marie-Soleil

5.0

Awesome experience! I recommend.
Best service in town

Katherine

5.0

Excellent plat & très bon service! Je recommande 👌🏼