Crew 360 Saint-Jacques is widely celebrated for its breathtaking architecture and historic atmosphere, as it is situated in a stunning former bank building. Many visitors find the grand setting and vaulted ceilings to be an unforgettable backdrop for enjoying a variety of well-crafted coffee, flavorful lattes, and delicious pastries like their highly-regarded almond croissants. While the popularity of the space often results in significant crowds and occasional wait times, the overall experience of relaxing in such a majestic environment is frequently described as a must-visit destination in Montreal. Although service experiences can vary during busy periods, many appreciate the unique opportunity to blend a quality cafe experience with a touch of local history and elegance.
This is the first time I've ever felt the need to leave a negative review on Google.
This afternoon, my friend & I came in to buy coffee. There are two counters for ordering, & while I was trying to pay for both of us, I was briefly standing between them.
Instead of politely asking me to move, one of the staff members made a very rude hand gesture toward me without saying a word. A simple'Excuse me' or'Could you please not block the other counter?' would have been completely understandable, & I would have immediately apologized & moved.
What concerns me is not the situation itself, but the way it was handled. Basic courtesy in communication should be the minimum in customer service. Gesturing at customers in a dismissive or impatient way is unnecessary & unprofessional.
I don't want to assume the reason behind her behavior, but regardless of the cause, it reflects poorly on the overall experience. It's disappointing, especially because the place itself is otherwise quite nice.
Belle place, bon café mais service à la clientèle vraiment nul! La personne qui prend les commandes est non souriant & na pas l'air de vouloir être la. J'ai posé une question sur le menu & c'est comme si je le dérangeais & ce n'est pas mieux du côté du personnel qui prépare les cafés & qui nomment votre nom. L'expérience client gâche le café de qualité & le très beau décor/architecture
I have mixed feelings about this place. The space itself is incredible. It feels like you are inside a beautiful, old, high end library.
What makes me hesitate about going back is the service & the coworking setup. The coffee was just okay, & the guy with the beard serving seemed annoyed & had an attitude.
He didn't even attempt latte art lol
On the positive side, the staff overall was kind. One of the girls was very helpful & assisted me in getting a booth, which costs $15 per hour.
Something important to know is that if you are not paying for the hourly rate, you are not allowed to use your laptop. They will ask you to put it away, which can be inconvenient.
It also seems like a popular spot for photos. I saw a lot of people there just taking pictures.
If you need to take a meeting, make sure to plan ahead & give yourself at least an extra hour, since it gets very busy. I had to wait about an hour to get a booth.
In total, I paid around $50 for a coffee, a small sandwich, & one hour in a booth.
'Cafe Crew' is utterly gorgeous, but not much else. I chose a iced lemon peach tea from their impressively uninteresting menu, & sat in the gallery behind the coffee bar. You'll find yourself surrounded by average upper middle class nuclear families, corporate drones on their lunch break, & shutter-happy late 20's failing influencer types trying to make something of themselves before it's too late. The space is breathtaking, for sure, but you only have a couple videos & some long glances at the ceiling before the drab crowd, generic'FREE CAFÉ JAZZ VIBES' youtube playlist, 20$ an hour booths for rent, & the'no computers' policy (explicitly created to drive away students) sours the experience. Café Crew is worth visiting if you're with your grandparents, a haughty date you dont care too much for, or a cinq-à-sept with your medium favorite coworker. This place has little more to offer than the charm of gentrifying its beautiful architecture.
Amazing space. But the service is super unfriendly & the food was stale. Coffee was meh. They need to work on getting their staff to apologize for when messing up orders. Brutal service.
Disappointed with my cappucino. Expecting a nice feather design for a first time experience post. Instead got a simple broad banana leaf decor. I should have given 1 star, but liked the architecture design.
