Castello Resto Lounge
FERMÉOuvre aujourd'hui à 14:00
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Commodités, services et plus
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Commodités, services et plus
Avis pour Castello Resto Lounge
Les avis mentionnent souvent
shisha(31) vibe(9) recommend(7) cozy(6) lounge(5) highly recommend(4) attentive(4) flavor(4) price(3) honestly(3) charcoal(3) heater(3)On est venus avec des amis pour passer un bon moment, mais on nous a refusés en disant que c'était complet, alors qu'il y avait plein de tables libres. Vraiment déçus par l'accueil, on a dû aller dépenser notre argent ailleurs.
On a été très mal accueilli, & meme si il y'avait de la place il nous ont dit que c'était complé
When we arrived, we could clearly see several available spots, but we were immediately told that it was full. This was confusing & disappointing, as it did not match what we observed on site.
Best Place, To, Have, fun, Enjoy, Good, food & very Good shicha, I.recommandé
Great experience, I was greeted & served by a fantastic server, his name was Mostafa, he helped a lot, especially since it was my first time. will come back again for sure.
Expérience inacceptable au Castelo.
Accueil hautain & méprisant dès l'arrivée. Le personnel se permet de prendre les clients de haut sans aucune raison, une arrogance qui donne surtout l'impression de masquer un sérieux manque de confiance & de professionnalisme, ce qui est inadmissible dans un établissement qui se dit'lounge'.
Le plus choquant : le lounge était pratiquement vide, mais on nous fait quand même attendre 20 minutes sans justification. & une fois'installés', c'était dans un coin exigu près de la porte, clairement inférieur au reste de la salle.
Face à ce manque de respect, on a préféré quitter les lieux, hors de question d'accepter ce genre de traitement.
Le malaise était évident & l'attitude du staff donnait clairement une impression de discrimination. Ce type de comportement n'a absolument pas sa place en 2026.
Au-delà du service client, c'est un sérieux manque de respect & de valeurs de base envers les clients.
Il y a beaucoup mieux à Laval ou Montréal.
Honestly, this was a disappointing experience. The crepe we received was not fresh at all. When we politely asked if it could be remade, the chef refused. Later, the waiter came back & told us the order was canceled without properly discussing it with us. That's not how customers should be treated. We came to enjoy crepes, not to deal with this kind of situation.
The service is excellent! The waiters are incredibly friendly, kind, & attentive, which always makes the whole experience even more enjoyable. They are always smiling, helpful, & make us feel very welcome. You can really tell they care about their customers. Great service from start to finish!
I highly recommend!
Good food & good place & good service & mustapha was excellent waiter,he made sure our meals were perfect & checked in just the right amount. Friendly attitude & great service definitely made our dining experience better I visited in 21 January
Super service! Ambiance & nourriture excellente. Staff sympathique!
The chicken was amazing ! It was so tender ! The food was great honestly. Ice mocha was nice as well. Great service !
Very good service, good workers, especially the guy with the glasses, & very good food.
Bonne cuisine. Service un peu long. Endroit très bruyant & on n'arrive pas à discute
This is my go to shisha place. It has great flavours & the food is tasty. the service can be slow at peak times but better than most other shisha places as they refill your charcoal for free!
Honestly one of the best places to come to work & study, the food, shisha & drinks are amazing & always on point. Plus if you got George as your waiter, your extra blessed, he got you like no other waiter, he brings you a heater if you get cold. A HEATER to your table!! Fantastic guy.
Big shout out to George. i was cold as hell & he brought me a heater to my table.. such a great guy, take notes. btw the food is amazing, im not saying that cause george gave me the best service possible, im saying that because the food is actually amazing.