Castello Resto Lounge

Nat

1.0

Expérience inacceptable au Castelo.

Accueil hautain & méprisant dès l'arrivée. Le personnel se permet de prendre les clients de haut sans aucune raison, une arrogance qui donne surtout l'impression de masquer un sérieux manque de confiance & de professionnalisme, ce qui est inadmissible dans un établissement qui se dit'lounge'.

Le plus choquant : le lounge était pratiquement vide, mais on nous fait quand même attendre 20 minutes sans justification. & une fois'installés', c'était dans un coin exigu près de la porte, clairement inférieur au reste de la salle.

Face à ce manque de respect, on a préféré quitter les lieux, hors de question d'accepter ce genre de traitement.

Le malaise était évident & l'attitude du staff donnait clairement une impression de discrimination. Ce type de comportement n'a absolument pas sa place en 2026.

Au-delà du service client, c'est un sérieux manque de respect & de valeurs de base envers les clients.

Il y a beaucoup mieux à Laval ou Montréal.

Mar 28, 2026

on Google

Fadi

5.0

I have been there many times. What makes me keep going back they know what a lounge should be like, they're always busy packed which is a personal indicator this place is good. The staff are friendly yet professional & always respectful. Last time me & my friends went there we ordered a lot of things & it wasn't expensive at all. Food is always great chairs are very comfortable. Totally recommend it if you're looking for a place to kick back & relax with your friends.

Apr 1, 2025

on Google

George

5.0

Castello Lounge boasts a cozy atmosphere, friendly staff, & a diverse menu. It's perfect for casual meals & gatherings. Highly recommended!

May 30, 2024

on Google

Shandon

5.0

Best shisha lounge in town, food is excellent. & the service is A1

May 3, 2024

on Google

Anthony

5.0

After trying all shisha lounges in Laval, this is the best one of them, came twice to watch a football game, great service & friendly people at the service

Apr 22, 2024

on Google

Carl

5.0

Me & the guys always have an amazing time at Castello Shisha Lounge, & a lot of it was thanks to Bassel. I have been there a lot & he is always super welcoming, he knew his stuff about all the different shisha flavors, & hooked us up with some great picks.

Mar 2, 2024

on Google