Caribbean Food Factory

Monica

4.0

It's a great place offering delicious food & really welcoming staff. During our lunch visit, they were a bit understaffed, leading to understandable delays, but they still managed to provide excellent service.

Apr 18, 2024

on Google

A

2.0

I feel compelled to write this review based on the interaction I had post dining experience. This past weekend, I attended an event where I ordered dinner. I was looking forward to eating at this establishment as I had never eaten there before. I was planning to return & recommend it...if it was good. I arrived at the event on time & figured food would be served one hour after starting. No... The main meal was served 3 1/2 hours later & when it came it was not what I ordered. No water was served at the tables. When it came to the food I received, the chicken was well seasoned & the fried dumpling was fried fresh. The rice & plantain was dry. Most guests received their meals 3 hours later than event start time although they had arrived early. I decided to go back & ask about what might have occurred that affected the lack of service. The person whom I spoke with was not in any way willing to admit error nor were they in the right mind to be communicating with customers. They contended that they were not obliged to serve guests tap water as the guests should have brought their own water. They also said that they needed to be told when to serve dinner although it was discussed with them before hand what time dinner was to be served. They served the dinner after the event was supposed to have ended. I offered several suggestions to improve the service, however the person rudely said that they did not need to change & said, "Who are you anyway. I don't need to talk to you." I explained that I am a customer & that as you are running a business you have to be professional. It would be better to send the client your policies for specific events & rentals & what services are provided." It was an in house event. As a manager, it was their responsibility to ensure that their guests were well served. From a lack of cutlery to glassware to food to basic customer service, this manager had no shame. I will never return. I will never recommend this business. It's unfortunate because the business owner works very hard, however they are leaving all their hard work to a person who may not appreciate nor recognise the sacrifices made to establish & keep a business running.

Apr 15, 2024

on Google

Anne-Marie

5.0

Wow! Food was steaming hot, fresh, tasty. So much flavour. I had the jerk chicken & was Not disappointed. My first trip here, & not my last! Coconut rice on point, veggies & plantain spot on, jerk was excellent & that's putting it mildly. This was a special treat as compared to any Caribbean &/ or West Indian restaurant food that I've had in 30 years! It's home cooked food on a restaurant front. Clean quiet ambiance.

Apr 15, 2024

on Google

Cathrina

5.0

Always good, curry chicken The oxtail is bomb but lots of bones

Apr 1, 2024

on Google

NATALIE

5.0

If you're looking for an incredible Jamaican dining experience in Montreal, look no further than this restaurant. The food is truly authentic! Chef Lloyd & his staff are some of the friendliest people you'll meet. Trust me, it's hands down one of my absolute favorites! I highly recommend the Brown Stew Snapper!!!

Mar 19, 2024

on Google

Mackenzie

5.0

The patties (beef & chicken) are delicious & the best I've tasted in a long while. Well done & worth it.

Feb 29, 2024

on Google

Curtis

2.0

Good food, although it's overpriced & owner is not friendly.

Feb 20, 2024

on Google

Anaelle

5.0

Lovely people & good food 🥰 it's open 24h too!!

Feb 16, 2024

on Google