Cafè In Gamba

Jeremy

5.0

Grateful that our accommodations in Montreal happened to be adjacent to this gem of a coffee shop. The coffee is fantastic (basic Americano for me, matchas & lattes for the fam) & the food options are a great way to start the morning.
Recommend the ham & brie croissant.

Raphaele

5.0

Très bon café, choix de viennoiseries, Biscotti, muffins & autres disponible sur place. Il y a un pumpkin spice latte délicieux disponible pour la saison & une magnifique terrasse.

Sara

5.0

The seasonal drink caramel pumpkin spice latte is so good! Very flavourful, & the small size is quite big.

Luc

2.0

Good coffee, Service fails when it matters most.

The coffee at Café In Gamba is excellent, which is the only reason this isn't a one-star review.

However, my experience this past Saturday highlighted a profound gap in their understanding of customer service.

After the barista accidentally dropped an entire hot latte on me, soaking my clothes, staining my running shoes, & drenching my watch, a quick'sorry' was offered. But that's where the service ended. What might have seemed like a trivial accident to the staff had a very real cost for me:

- $15 for two coffees, including the one I was now wearing (the gave me another one).
- Two hours of a beautiful Saturday lost, driving from Mile End to my home in Pierrefonds & back just to change clothes.
- An hour late to an important appointment that was just five minutes from the café.
- A pair of stained shoes & orthopedic soles.

I simply cannot comprehend the mindset of apologizing for such a major inconvenience & then, still needing to pay for the coffee. A true apology is backed by action. The smallest gesture, comping the drinks, offering a pastry, would have shown that you value your customers' time & experience. Instead, I left feeling that my considerable trouble was worth less than the price of a coffee. I sincerely hope this serves as a lesson for management on what true service recovery looks like. This needs to be addressed in staff training…

Malaga

5.0

Venu pour un road trip au Canada depuis 3semaines arrêté vous ici a montreal pour boire littéralement le meilleur café latte caramel au beurre salé

Ph

5.0

Les muffins au framboises & coco & les lattes au caramel sont délicieux !!

Leonard

4.0

Very cozy cafe. Similar to the laurier location. The soy decaf latte also wasn't too roasted like the other location. It was actually smooth & balanced.

Jysiane

5.0

I've been going to this cafe since before the pandemic, the quality has never gone down. I highly recommend the caramel latte & the chickpea sandwich 👌🏻

Jacinthe

5.0

Meilleur latte que j'ai bu 💯

Jacynthe

4.0

Latte was warm not hot...but still good!