Overall, reviews describe Cafe Gentile as a place with warm ambience, attentive and friendly service, and high quality Italian cooking across locations and meals from brunch to dinner. The menu is praised for fresh ingredients, flavorful pastas, pizzas, seafood, and comforting desserts, with many noting generous portions and thoughtful presentation. The coffee program and cocktails receive strong appreciation, and the atmosphere is frequently described as lively yet welcoming, making it suitable for family meals, date nights, or catching up with friends. While some visits mention a busy or noisy environment and at times variable pacing or value, most reviewers feel the experience remains appealing and worth returning for, often highlighting the consistency and hospitality as standout features. The West Island and DDO locations are both cited as positive additions, delivering the same level of care, a modern yet warm design, and reliable service, with many commenters looking forward to trying more dishes and returning for dinner or weekend brunch.
Location West Island : Arrogant staff with poor service. When I complained about the food, they had the attitude of take it or leave it. The sandwich was overpriced - Just a toast with cheese, no presentation at all. Definitely not worth it.
Pros: The menu offers a fair Italian selection. The food was good & well-presented, though not exceptional.
Cons: The environment was noisy with loud music. Some menu items were not listed, so we had to ask the waiter to repeat what was said, which was difficult due to the noise.
Our experience: We were a party of four, ordering two pizzas & two pastas. The food arrived in a reasonable time. Prices were high for what you get (e.g., a Costco-style tiramisu for $13), but OK for 2025.
The atmosphere felt a bit off, with a manager (possibly the owner) constantly surveying the tables, checking everybody out multiple times (we saw the guy like 30 times staring at us, why?! ). Our table was near the kitchen, so other waiters kept stopping to comment on our food or preferences.
Our waiter came over at least ten times to check on us, taking everything off table without asking if finished, even taking our napkins before dessert was served. We ended up eating our dessert without napkins, & no one offered to replace them, which felt rushed-especially since it was only 2 PM & the restaurant closes around 4pm I guess. Overall, we could not enjoy our meals in the typical privacy of a restaurant.
The real issue came with the tiramisu. We ordered two, with one to have a candle for the birthday girl. They brought just one tiramisu saying they did not have more (which was fine) but no candle (understandable). When the bill came, we were charged $26 for two tiramisus. When we pointed out the mistake, the staff argued that they served both portions in a single container (a bowl about 2.5' in diameter, about 2' high, so not a huge size), insisting we had two pieces of tiramisu. After we refused to continue arguing, they redid the bill.
Still, they got a 15% tip (because we support local business), though we will most likely never return for the provided service & atmosphere.
Bottom line: While the food is decent, you can find a better overall experience elsewhere.
Stopped by for a quick coffee at the bar. Nice to see a restaurant in the West Island with constant line up. My cappuccino was excellent. I will have to come back for lunch
Thank you to Anthony & the rest of the crew love that you're finally in the West Island great job beautiful place can't wait for dinner service to be open
Nov 30, 2025
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So happy to see Gentile open in the WI. Walking distance from our home. We have eaten here twice since they opened. It just gets better & better. We also tried the take out pizza promotion. We followed the instructions & the pizza came out perfectly.
I had a great experience at Café Gentile in DDO! The atmosphere is warm & welcoming, & the staff were super friendly & attentive. The food was fresh, flavourful, & beautifully presented. It's definitely a spot I'll be coming back to - highly recommend!
Incredible restaurant with food service & decor. Congratulations to the Gentile family for bringing the West Island a new landmark. Worth your time to visit & revisit for a wonderful meal.
Nov 30, 2025
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Met my friend at Cafe Gentile West Island for a quick lunch. I came with an open mind due to the restaurant only being open 1 week. Both my friend & I were so impressed with the service & food!! Haven't stopped thinking about the mushroom pizza !!! Cannot wait to go back!!!
Just left gentile West Island , it was 12 on 10!! The staff, the decor, the food, the coffee & of course, the incredible chocolate chip cookie for my daughter, all flawless. A true West Island gem, we are lucky to have them in the neighborhood.
Heard so much about this cafe, NHL players coming in & other high status individuals. Not suprised why, the food here is great. 10/10 recommend everyone's goes.
Went to Gentile West Island this past weekend to take out coffees for my family. Everything was great! Excited for this new option in the west. Looking forward to going back for dinner on the restaurant side in the future!
