Cafe Gentile is described as a welcoming and stylish spot with a modern yet warm atmosphere that fits a casual coffee, a business meeting, or a relaxed dinner. The food is repeatedly praised for freshness, generous portions, and Italian flair, with pizzas, pastas, seafood, and daily specials earning high marks, while desserts and coffee also draw strong praise. The service is frequently highlighted as attentive, friendly, and professional, making guests feel at home even when busy. The new West Island location is noted for its chic decor, vibrant ambiance, and convenient parking, matching or surpassing the original spots in quality and consistency. A few reservations appear about noise levels and some menu value items, with some guests feeling portions for certain dishes could be larger or prices higher, but overall the impression is that Cafe Gentile is a standout destination in the West Island and worth multiple visits for both cafe and restaurant experiences.
Amazing new restaurant in the West Island. The service, food, atmosphere & decor are exceptional. If you haven't tried it yet, it is definitely a must!
Amazing spot in the West Island! Good testing food made with care, great coffee & nice staff. What better can you ask for. Will definitely be coming with friends & family.
I regret to say that our recent experience at this restaurant was disappointing. The quality of the food did not meet expectations.
Additionally, the service was unsatisfactory. Our waitress was noticeably rude & appeared to rush us throughout the meal, which made us feel neither welcomed nor valued as customers. This conduct significantly affected our overall experience.
Given these issues, we do not intend to return. I hope management addresses these concerns to ensure better service & quality for future customers.
Location West Island : Arrogant staff with poor service. When I complained about the food, they had the attitude of take it or leave it. The sandwich was overpriced - Just a toast with cheese, no presentation at all. Definitely not worth it.
Dec 1, 2025
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Pros: The menu offers a fair Italian selection. The food was good & well-presented, though not exceptional.
Cons: The environment was noisy with loud music. Some menu items were not listed, so we had to ask the waiter to repeat what was said, which was difficult due to the noise.
Our experience: We were a party of four, ordering two pizzas & two pastas. The food arrived in a reasonable time. Prices were high for what you get (e.g., a Costco-style tiramisu for $13), but OK for 2025.
The atmosphere felt a bit off, with a manager (possibly the owner) constantly surveying the tables, checking everybody out multiple times (we saw the guy like 30 times staring at us, why?! ). Our table was near the kitchen, so other waiters kept stopping to comment on our food or preferences.
Our waiter came over at least ten times to check on us, taking everything off table without asking if finished, even taking our napkins before dessert was served. We ended up eating our dessert without napkins, & no one offered to replace them, which felt rushed-especially since it was only 2 PM & the restaurant closes around 4pm I guess. Overall, we could not enjoy our meals in the typical privacy of a restaurant.
The real issue came with the tiramisu. We ordered two, with one to have a candle for the birthday girl. They brought just one tiramisu saying they did not have more (which was fine) but no candle (understandable). When the bill came, we were charged $26 for two tiramisus. When we pointed out the mistake, the staff argued that they served both portions in a single container (a bowl about 2.5' in diameter, about 2' high, so not a huge size), insisting we had two pieces of tiramisu. After we refused to continue arguing, they redid the bill.
Still, they got a 15% tip (because we support local business), though we will most likely never return for the provided service & atmosphere.
Bottom line: While the food is decent, you can find a better overall experience elsewhere.
Stopped by for a quick coffee at the bar. Nice to see a restaurant in the West Island with constant line up. My cappuccino was excellent. I will have to come back for lunch
Thank you to Anthony & the rest of the crew love that you're finally in the West Island great job beautiful place can't wait for dinner service to be open
So happy to see Gentile open in the WI. Walking distance from our home. We have eaten here twice since they opened. It just gets better & better. We also tried the take out pizza promotion. We followed the instructions & the pizza came out perfectly.
I had a great experience at Café Gentile in DDO! The atmosphere is warm & welcoming, & the staff were super friendly & attentive. The food was fresh, flavourful, & beautifully presented. It's definitely a spot I'll be coming back to - highly recommend!
Nov 30, 2025
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Incredible restaurant with food service & decor. Congratulations to the Gentile family for bringing the West Island a new landmark. Worth your time to visit & revisit for a wonderful meal.
Met my friend at Cafe Gentile West Island for a quick lunch. I came with an open mind due to the restaurant only being open 1 week. Both my friend & I were so impressed with the service & food!! Haven't stopped thinking about the mushroom pizza !!! Cannot wait to go back!!!
Just left gentile West Island , it was 12 on 10!! The staff, the decor, the food, the coffee & of course, the incredible chocolate chip cookie for my daughter, all flawless. A true West Island gem, we are lucky to have them in the neighborhood.
