Cafe Gentile

Ayda

1.0

Small portions. Stale food. Extremely unprofessional & rude staff. Rushed service. This place is tarnishing the reputation of Cafe Gentile. I don't recommend it & not going back

Simin

1.0

⭐ 1 Star
Cafe Gentile West Island - Huge Disappointment

I went to Cafe Gentile West Island with a group of seven friends, & the experience was honestly shocking. We were assigned a female waitress, & from the start, the service felt rushed. Once the food arrived, it looked nothing like the descriptions on the menu - plain, not fresh, & overall very disappointing.

Not even 45 minutes into our meal, while we were still eating, the waitress dropped the bill on the table & asked us to pay. A few minutes later she returned & told us we had five minutes to leave because they needed the table. When we asked why - & reminded her that we were still eating - she bluntly responded that they were'here to make money' & needed the table for other customers. She even told us that if we weren't happy, we should go elsewhere.

We asked to speak to a manager, & she flat-out refused.

Awful food, extremely rude staff, & zero sense of respect or customer service. Definitely not going back, & we'll be letting other locals know about this experience. What a shame for a place with so much potential.

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Rafaela

3.0

Regular at Gentile Westmount & have to say disappointed with the West Island location
Portions are different & smaller at this one.
Hostess at front not the most professional service
Was very excited to see this location

Nadin

2.0

Historically cafe is a place to sit comfortably & interact with friends & exchange ideas; many artists & intellectuals made the cafe the best place for that reason, but my experience was very disappointing, the food on the dish was not appealing at all , even before fishing our food we were asked to pay the bill in less than an hour they asked us to leave! I have been in many cafes in Montreal, city famous for cafe tradition ; but never had this experience which I had in Gentile West Island 😞

Shohreh

1.0

this resturant looked promising but the experience fell apart quickly.
the service was completely unprofessional & the staff were extremely rude .the food was poorly prepared & bland. I would not return.

Hassan

1.0

My friends & I had a very disappointing experience at Café Gentile West Island. From the moment we sat down, the staff made us feel rushed. They brought the bill before we even finished our meal, & after we paid, they asked us to leave even though we had only been there for about an hour & a half. We couldn't relax or enjoy our time.
The sandwiches were also nothing special-very simple & not worth the price.
When we tried to speak with the manager, she was rude. It felt like they cared more about making money than treating customers with respect. Overall, it was an unpleasant visit, & I definitely wouldn't recommend this café. For our next gathering, we are planning to go somewhere more pleasant.

Zane

2.0

Very disappointed to say the least.

Great atmosphere & super friendly staff at the new location, however I genuinely wonder if someone in the kitchen got hungry before my plate arrived.

I ordered the half portion of rigatoni rosé that I usually get at the Westmount location & usually satisfied with the portion, but this one felt more like a quarter. At nearly $20 with tax & tip, it basically worked out to $1 per noodle. Tasted good, but portion size for the price was disappointing.

Giordano

5.0

Beautiful restaurant, amazing service, & such delicious food!! If I could have given more than 5 stars, I would have! Happy to have such an amazing restaurant in West Island!

Lauren

5.0

This restaurant is what the West Island has been missing! Somewhere that we can go for a coffee/ breakfast/lunch/ or dinner- for the whole family, group of friends or a nice date night. The staff is friendly & amazing, the atmosphere is vibrant & beautiful. The food, as we have come to expect from Gentile's is always delicious! Looking forward to so many more visits.

Vance

5.0

10/10, amazing spot, incredible service & food. Great place to eat or to walk in & have something fast at the cafe area!