Ben & Florentine delivers a comprehensive menu centered on traditional griddle favorites and diverse egg-based preparations. The selection highlights signature stuffed crêpes and thick-cut waffles topped with fresh seasonal fruit and rich dairy components. Guests choose from an extensive array of breakfast bowls, hearty skillets featuring roasted potatoes, and protein-packed plates designed for substantial portions. Coffee service emphasizes classic brewing techniques to accompany the broad range of sweet and savory dishes available on the standard menu. The interior design favors high-density seating arrangements and functional table configurations that accommodate large groups efficiently. Every item reflects a commitment to classic culinary standards, utilizing standardized ingredient profiles common to high-volume casual franchises across North America. This establishment consistently maintains focus on delivering familiar, high-calorie comfort foods through a reliable and predictable kitchen production model.
Reviews for Ben & Florentine are largely positive, with many customers praising the delicious, well-cooked meals, generous portion sizes, and efficient, friendly service. While the majority of visitors appreciate the welcoming atmosphere, clean environment, and extensive menu, some feedback highlights inconsistencies in food quality, cleanliness, and comfort, particularly regarding temperature control and recent management changes. Despite isolated reports of service delays or dissatisfaction with specific orders, the overall sentiment remains high, as many guests frequently return and recommend the restaurant for its satisfying breakfast experiences.
Horrible experience with waitress. She never came to see us for water coffee or just check up on us. got my order wrong, then when she said she'll get it for me, she never did until the end & said she'll bring it right away, but I was already done with my food. She took our plates when we were done, didnt come for 40mins to ask us if we wanna pay for the bill. 0/5 service.
Good breakfast spot. I got the classic breakfast which is very good value for money. 13$ gets you 2 eggs, toast, potatoes, & a choice of meat (& coffee). Eggs were cooked perfectly, so was the bacon. Service was good, though a small mistake in the order was made. Restaurant was clean & comfortable, though the facilities were a little dirty. All in all, pretty good experience.
We were seated quickly & offered coffee & water. However, when our meals arrived, there was a hair in one of the dishes. The waitress offered to replace it, but the potatoes were also undercooked, with some pieces still raw. I ordered a three-egg vegetarian omelette & an Old-Fashioned Ham & Cheddar crepe. The only items I enjoyed were the fresh fruit & the Cheddar crepe. Overall, the food was MID.
Went there with a group of friends. We were 12 people in total. We had no reservations yet they were able to accommodate us In under 10 minutes!
Super friendly staff. The waitress was extremely funny & welcoming! Food was delicious! GREAT portions & surprisingly quick Considering we were a group of 12! Coffee top up was on point. Will definitely be back!
Thanks Tina for the wonderful service 😊
We've been here quite a few times now & had good experience, however the last two visits were ruined by a waitress. - We've ordered foods & were left without coffee/tea for a while, I had to ask her colleague for it - Kids food had juice included, but she forgot & I had to ask it - She only shown up twice at our table: once for taking order, last time for bringing the bill - Errors & mistakes happen, I understand, however she never had smile on her face & always seems rushed & rude to serve, as it we are not welcome - Lastly & the worst part, due to bad service & altitude she had, I decided to tip only 2.50$ (& that's still about 7%, we ate for 35$), yet when she saw me not selecting 15% on the terminal, she said "the 15% button is here sir", then she took the terminal away & press the 15% & returned the terminal to me, effectively forcing me to give 15% tips, is that even legal? All in all, this good restaurant is being ruined by this waitress, I wonder where I can file complaint.
Good food, usually great service except for today. We weren't asked if we wanted anything to drink, & no water offered. At the end, we were given the bill without being asked if we wanted a dessert or coffee. Let's see next week's service.
